Senior Booking Coordinator for Paediatric Cardiology
Band 4
Main area: Paediatric Cardiology
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 387-WC7350-TJ
Site: Bristol Royal Hospital for Children
Town: Bristol
Salary: £26,530 - £29,114 pa pro rata
Salary period: Yearly
Closing: 26/02/2025 23:59
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
We are looking to recruit a band 4 Senior Booking Coordinator within the Bristol Royal Hospital for Children; Paediatric Cardiology Department. 37.5 hour per week over 5 days.
We are looking for an experienced, enthusiastic and dedicated individual to provide an effective and efficient service to the department.
Main duties of the job
* To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders.
* To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
* Escalate patient queries, capacity issues and breach details to the role’s line manager where necessary.
* To show a caring and professional approach towards patients, relatives and carers, which may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
* To assist the Assistant/Deputy Performance and Operations Manager in the achievement of all relevant performance targets relating to inpatient and day case waiting lists, escalating performance issues as appropriate.
* To monitor, manage and validate active and backlog waiting list data.
* To coordinate all outpatient clinic bookings for consultant teams, ensuring clinic sessions are booked.
* To coordinate all operating theatre bookings for consultant teams, ensuring theatre sessions are booked in accordance with local policies and ensure the efficient use of theatre and bed capacity.
* To ensure investigations into any patient who ‘did not attend’ (DNA) their admission, cancellations and unconfirmed admissions are carried out and that appropriate action is taken in line with the PAP and inpatient booking procedures.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall, and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
* Business and Administration Level 3 NVQ or equivalent experience.
Knowledge and Experience
* Clerical/administrative experience, including filing and/or reception.
* Experience of dealing with the public, both on the telephone and in person.
* Previous NHS experience.
* Experience of using a Patient Administration System.
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone.
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
* Ability to work effectively in a busy team, adjust to change and motivate others.
* Ability to work independently whilst managing others in a team environment.
* Confidence to handle difficult conversations with patients, relatives and carers.
* Effective organisational skills.
* Good IT skills including Microsoft packages.
* Working knowledge of admission policies and procedures.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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