Salary 35,000 - 40,000 GBP per year
Requirements:
- We’re looking for candidates who have a degree or equivalent qualification in Information Technology, Computer Science, or a related field. You should have proven experience as an IT Service Manager or in a similar role, along with a strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices; certification in ITIL would be desirable. Experience in managing service transition activities is essential, and familiarity with project management principles would be beneficial. Additionally, you should be familiar with incident management processes and tools.
We value excellent customer service and relationship management skills, which will enable you to build strong connections with internal stakeholders and external partners. Experience in managing vendor relationships and overseeing contract management, including negotiation, is crucial for securing value and maintaining high-quality service delivery. Strong analytical and problem-solving skills are essential for identifying opportunities for continuous improvement. You will need excellent communication and interpersonal skills to collaborate effectively with diverse teams, negotiate with suppliers, and engage with stakeholders at all levels.
Responsibilities:
- In this role, you will be responsible for managing the IT service relationship with internal customers, acting as the primary point of contact for all service-related issues and concerns. You will focus on building strong relationships and ensuring a high level of customer satisfaction through effective communication and responsive service delivery.
You will manage key relationships with IT suppliers, overseeing their performance to ensure they deliver value while supporting the organization’s best interests. Identifying opportunities for continuous improvement and driving initiatives to enhance service efficiency and overall delivery will be part of your responsibilities. Additionally, you will develop and maintain service transition plans to minimize disruption to existing services and support incident management processes. Working closely with the team, you will ensure prompt resolutions to incidents affecting key services and identify root causes to implement corrective actions for preventing future occurrences.
Technologies:
- Support
- ITIL
More:
This is a fantastic opportunity to make a significant impact on the performance and delivery of IT services in a dynamic environment. We are proud to be a successful co-operative business that offers our colleagues fantastic benefits, including 30 days of annual leave (including bank holidays, pro-rata), a pension scheme with up to 12% employer contributions, generous colleague discount rates across our family of businesses, and annual discretionary colleague bonuses to reward hard work.
As an “Investors in People - Platinum” employer, we are recognized as one of the top employers in the country, offering progression opportunities to all our colleagues. We are committed to shaping your career for the better, whether you're considering a future with us or looking to develop your skills in a community-focused business.
From our humble beginnings in 1861, we have grown into one of the most successful co-operatives in the UK, with over 220 outlets and nearly 3,000 colleagues. We're owned by our members—the people of Lincolnshire and surrounding counties—and have been for more than 160 years. Our commitment to communities motivates us to deliver exceptional customer service and invest in new and improved services.
We ensure that our recruitment process is barrier-free and inclusive for everyone. If you need any adjustments or would like to discuss our process, please feel free to reach out to our Recruitment team. We encourage all candidates to apply as soon as possible, as we may close vacancies upon receiving a high volume of suitable applications.