Location: Based in St Giles office in Wrexham with frequent travel across Wales.
Ref: PWTL-252
St Giles Trust is a Charity helping people facing severe disadvantages to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.
You will be part of a multi-agency team providing person-centered support focusing on holistically addressing a range of personal wellbeing issues faced by service users referred by the Probation Service. Interventions will focus on addressing the following:
* Support around families and other significant relationships
* Support to reduce social isolation and improve decision-making/lifestyle choices
* Support with emotional wellbeing
* Provide through the gates support for those leaving prison.
You will be part of a comprehensive name of the team/function service delivering across St Giles Trust that is mindful of, and promotes our Vision, Mission, Values, and strategic aims.
We positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This will include experience of the criminal justice system, having served a prison sentence, or still be serving a prison sentence in a prison. You will need to demonstrate how your lived experience supports your ability to carry out the role to the benefit of the clients we work with.
The role involves supporting the management of HMPPS Contracts delivering Personal Wellbeing services across Wales, based in Wrexham with frequent travel. It requires managing a team, ensuring compliance with performance indicators, and maintaining strong relationships with stakeholders.
(1) Key Deliverables
* Provide operational management across one or more contracts awarded by the HMPPS to deliver Personal Wellbeing services in Wales.
* Provide leadership and operational management to a team of Personal Wellbeing Coaches (PWBC) and Peer Advisor volunteers employed in the delivery of the contracts.
* Set performance objectives with PWBC’s and monitor progress ensuring compliance with contractual performance indicators and quality improvement, ensuring St Giles Wise partnership meets all its targets and outcomes.
* Monitor and manage all aspects of delivery and performance to ensure compliance with policy and procedures including safeguarding of staff, service users and the wider public.
* Develop and maintain a strong working relationship with local Wales Probation managers and staff as well as other external stakeholders e.g. prison managers, ensuring communication channels are positive and effective.
* Manage partnerships including local and national delivery partners, spot purchase providers and any agencies with whom we are developing referral arrangements.
* Manage and co-ordinate allocated resources including volunteers and spot purchase funds.
* Provide management and oversight of allocated contract budgets.
* Ensure there is a safe and trusting working environment for staff with a culture which is aligned with St Giles Wise values and facilitates a supportive and constructive relationship with service users.
* Work closely with other St Giles Wise Managers to ensure consistency of approach and sharing of best practice.
* Provide regular reports in a range of formats to Personal Wellbeing Manager.
* Monitor use of the Customer Approved Database including regular reports on usage to ensure accuracy and timeliness of inputting by teams.
* Support the management and delivery of our weekday telephone helpline (5pm-8pm) and occasional Saturday drop-ins safely and effectively.
* Positively represent the St Giles Wise partnership in all external meetings including conferences, seminars, and other events.
* Proactively adopt a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users.
* Understand and adhere to all SGW policy and procedures including diversity, health and safety, safeguarding, and data protection.
(2) Knowledge & Experience
Experience
* Experience of managing and supervising staff to successfully deliver services with KPI’s, quality standards and/or targets. (A)
* Experience of working in or managing services supporting male offenders including young adults whether in community or prison settings (A)
* Experience of working in or managing services supporting challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused (A)
* Experience in working in or managing multi-agency partnerships working towards common objectives and outcomes.
Skills and Abilities
* Ability to lead large teams across a wide geographical area and achieve contracted outcomes to expected standards (A).
* Ability to coach and mentor staff to motivate and facilitate optimum performance in a team; encourage them to find innovative, safe ways to work with service users to identify and find informed solutions to the challenges faced by them (A)
* Ability to create and communicate performance and budgetary reports in a variety of formats.
* Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment. This includes ability to use online video communication platforms (eg. Microsoft Teams, Zoom)
* Effective interpersonal and relationship building skills including ability to develop strong professional working relationships (A)
* Ability to develop and maintain a workplace environment which is both safe, supportive, enabling your colleagues and service users to thrive.
* Ability to coach volunteers and facilitate their assistance in delivering interventions with service users
* Ability to be a flexible and co-operative member of a team
* Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team. (A)
Qualifications
Management Qualification including ILM at a minimum level 3 preferable but not essential.
We will provide the following resources to assist in the successful achievement of the responsibilities outlined above:
* On-going and targeted learning and development that will support and enable you to deliver the role to a high standard
* A full induction
* Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner
* Professional development and support of a recognised qualification of project management or something similar.
* Support, development and improvement in presenting and communication skills & techniques. Understanding of different communication styles for different audiences.
* Development and exposure towards bid writing & development within the organisation.
(3) About Us
In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, advice and counseling service, season ticket loan and much more.
We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing Date: 11 p.m. on 3 March 2025 Interviews: on the 13th and 14th of March on Teams