Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
JOB SUMMARY
The Assistant Store Manager of Sunnyside Leicester, MA is responsible for assisting in the management of all day-to-day operations of the dispensary in accordance with state law and Company standards. This position will provide support and oversight of all dispensary staff, including talent selection, training, coaching, development, and enforcing adherence to standard operating procedures. The Assistant Store Manager should champion a strong culture that aligns with the company’s core values and mission to normalize, professionalize, and revolutionize cannabis. The Assistant Manager is responsible for inventory management, building customer loyalty, ensuring compliance with state regulations, and maintaining a safe and clean work environment.
CORE JOB DUTIES
People Management:
* Develop, coach, and inspire employees to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning.
* Assist Human Resources and leadership in managing employee relations issues.
* Participate in staffing and recruiting efforts.
* Create and communicate an effective weekly labor schedule to ensure adequate staffing while considering Sunnyside guidelines and applicable labor laws.
* Respond to all employee’s questions, concerns or suggestions and communicate resource needs to management; solicit feedback and assist in implementing resolutions.
* Communicate any regulatory changes and their implications to staff.
* Ensure a clean and safe environment for employees and customers.
* Facilitate training and onboarding of team members, including coaching on selling and cross-selling techniques.
Sales & Operational Excellence:
* Perform store opening and closing procedures on busiest shifts.
* Manage and delegate daily operations while navigating operational challenges and escalations.
* Create and deliver accurate recaps and reports to management.
* Resolve any escalated cash, POS or product discrepancies.
* Maintain accurate records of all dispensary activities including daily cash reconciliations, customer records, sales, deliveries and returns.
* Ensure compliance to all company policies, procedures, state and local laws.
* Assist management and Compliance teams in any state inspections or audits.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
* High School Diploma or equivalent.
* 2-3 years’ experience in retail management or comparable experience with teams of 5+ employees; Cannabis experience preferred.
* Excellent customer service and conflict management skills.
* Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management.
* A high level of integrity, personal motivation, and sense of urgency.
* Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
BENEFITS
Cresco Labs is proud to offer eligible employees a robust offering of benefits including major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program.
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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