Who we are:
Founded in 1977, Planteria has evolved from a small startup into the UK largest interior landscaping company it is today, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period, and now employs over 150 staff.
Today, as well as providing stunning planting solutions, we also run a premium corporate floristry service and create impressive project work, from roof gardens to living walls.
Sustainability, biodiversity, and related green issues are complex interconnected subjects. Everything we do and how we live impacts the planet, our health, and our wellbeing. It's very clear that we need to make better choices and decisions to improve our situation in all these areas.
Does this resonate with you?
The opportunity:
Due to a period of sustained business growth, we are seeking to recruit a Field Service Team Leader who will pro-actively motivate and manage a team of Service Technicians in the Central London area efficiently. You will also have an opportunity to work collaboratively with the Regional Contracts Manager and Field Service Planner to ensure that the technician team offer an exceptional customer experience within their service maintenance visits.
Location & Hours:
The role is permanent and offered on a Hybrid work pattern. The majority of the role is based in and around Central London where you would have the opportunity to visit blue chip client sites in the area. There will also be some days spent at our beautiful HQ in Henham (CM22 6AA), enjoying a rural location, where lunch is provided onsite daily and ample parking.
Working hours are 40 hours per week and can involve early starts from 5am to be on site with technicians in your team. The technician team's working hours vary between 5am - 4pm, so there would be some on call support required via phone. We offer agile working whereby you can work from home when suitable as long as daily tasks allow.
Key deliverables:
* Full responsibility for managing a remote team of service technicians to ensure the team delivers a high level of customer service hitting agreed NPS and KPI targets.
* Review all complaints and cancellations received and collaborate with team members on any necessary corrective actions.
* Collaborate with Field Service Planner and Regional Service Manager to ensure that the team are operating efficiently and effectively.
* Work with the team and Field Service Planner to find creative, fast, and efficient solutions to customer challenges.
* Supervise, identify, and suggest improvements to plant maintenance processes to improve quality and efficiency.
* Contribute to maintenance of agreed minimum gross margins.
* Work with the troubleshooter and technician team when required onsite at clients.
* Maintain and manage wholesale plant supply in emergencies (when the technician/troubleshooter is unable to).
* Assist with site audits as and when required.
* Assist team with fleet management.
Requirements:
We welcome applications from people with experience of managing a remote team and strong evidence of optimising team performance. Excellent people management skills and very comfortable monitoring and improving team performance - leads by example.
* Excellent communication skills.
* Pro-active 'can-do' attitude.
* Commercially minded and capable of providing input to and finding resolutions for daily challenges whether this relates to their team or clients.
* Strong organisational & planning abilities.
* Strong data analysis skills and converting this into positive action.
* Able to work under pressure and within required timescales.
* Good horticultural knowledge (desirable but training will be provided).
* Demonstrate our core values along with the drive to support our business goals and outstanding customer satisfaction.
* Experience working with B2B corporate clients.
* Experience of supervising good health & safety practices and role modelling commitment to high health & safety standards.
* Experience working in the horticultural industry (desirable).
At Planteria Group we live by our values which include someone who lives the company values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, Create WOW.
If you want to be part of a flourishing business and enjoy being part of an agile, collaborative team then we want to hear from you!
Benefits:
* Competitive salary.
* Quarterly company bonus and annual performance related bonus.
* BUPA Cash plan.
* Pension.
* 25 days holiday - opportunity to buy and sell up to 2 days.
* Lunch onsite.
* Parking.
* Travel expenses paid for.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
Industries
* IT Services and IT Consulting
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