Job Summary
We are seeking an enthusiastic and experienced manager for a prestigious new role in our garden at the National Spinal Injuries Centre at Stoke Mandeville.
Main Duties of the Job
You will be responsible for the smooth running of a thriving, vibrant garden ensuring the patient and their family are appropriately supported throughout their time in Stoke Mandeville.
This role requires you to manage a large established team of volunteers and work closely with the Gardener who maintains the horticultural standard of the garden and delivers therapeutic horticulture sessions.
You will be managed by the national Patient Experience Lead, as well as developing and maintaining relationships with clinical and non-clinical NHS staff, corporate sponsors, funders, the Fundraising team, and the Events Programme Manager.
About Us
Horatios Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS spinal injury centres. The Patient Experience Manager will be the figurehead/ambassador for the garden.
Job Responsibilities
Patient Experience Manager - Horatios Garden, Stoke Mandeville
Salary: £36,000 FTE
Location: The National Spinal Injuries Centre, Stoke Mandeville Hospital, Aylesbury
Contract type/hours: Full time, permanent. 37.5 hours a week, to include 5 hours on one weekend afternoon, every other week
Closing date: Wednesday 30 April, 2025
Start date: End May/beginning June 2025
This is a fantastic opportunity for a confident, proactive individual who is efficient, well organized and has outstanding communication and relationship building skills. You will need to be adaptable and friendly and confident working with a wide range of people including people with spinal injuries and their families, NHS staff, volunteers and many different teams within the charity.
Key Responsibilities Include:
* Develop relationships with patients and families to ensure the best experience for them in the garden at every stage of their rehabilitation.
* Develop and maintain productive and collaborative relationships with NHS clinical teams and voluntary services.
* Work with the newly appointed Impact Manager to monitor patient experience and the impact of the garden.
* Manage the team of volunteers to ensure the smooth running of the garden with patient experience at its core.
* Maintain a consistent social and arts activity programme appropriate for the current patient group, liaising with the Events Programme Manager and managing the volunteers accordingly.
* Host corporate sponsor events and fundraising opportunities.
* Work with fundraising managers and volunteers to develop opportunities to generate income in the garden through friends, corporate friends, and third-party fundraising.
* Ensure the garden is managed to allow the correct balance to benefit both patients and external parties (major donors, trusts, corporate groups, and other visitors).
* Represent the garden and charity at key events and speaking opportunities.
* Work closely with the communications team to develop and ensure clear messaging in and outside the garden.
* Ensure all budgeting and administrative tasks associated with the garden are monitored, completed, and maintained.
Knowledge, Skills and Experience
Essential:
* Outstanding interpersonal skills with the ability to successfully develop new working relationships.
* Experience of leading and managing teams.
* Experience of working with volunteers.
* Stakeholder engagement and networking.
* Excellent communication skills.
* Confident public speaker.
* Delivering social events.
* Experience in managing budgets and petty cash.
* Good IT skills, specifically proficient with Microsoft Office 365: Outlook, Word, Excel, PowerPoint.
Desirable:
* Experience of working with the NHS or in a health care setting.
* Interest and understanding in wellbeing benefits of gardens.
* Experience of therapeutic activities.
* Digital photography.
* Supplier management and ordering.
Application
Please write a one-page covering letter, explaining why you would be suited to this role and send this along with your CV to nathalie.griffiths@horatiosgarden.org.uk.
Please visit our website www.horatiosgarden.org.uk for further information, including a detailed job description and person specification.
We are an equal opportunity employer and welcome applications from all sectors of society.
NOTE: DBS, medical and reference checks will be conducted as part of the recruitment process.
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