Client Experience Specialist
Location: Milton Keynes
Salary: £25,000 - £29,000 p.a. (depending on experience)
Hours: 37.5 hours per week, Monday to Friday, 9 am-5.30 pm
Benefits: Healthcare, Pension, 25 days holiday, Bonus scheme
Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where every interaction matters? We are looking for a Sales Support Specialist to join a dynamic and customer-focused team in Milton Keynes.
About the Role As a Sales Support Specialist, you will be at the heart of the business, ensuring seamless customer interactions from initial inquiry to final delivery. Your role is crucial in providing support to the sales team and maintaining strong client relationships. You will be responsible for managing all customer inquiries, resolving issues efficiently, and handling back-office operations to ensure smooth sales processes.
Key Responsibilities
Providing essential support to the external sales team.
Managing inbound and outbound calls, product quotes, orders, issue resolution, and general account management.
Building strong relationships with customers and suppliers.
Collaborating with internal teams to enhance customer satisfaction.
Assisting in new product development and coordinating customer new site openings. Skills & Qualifications
A strong team player with a professional and customer-focused approach.
Excellent communication skills, including confident telephone etiquette and active listening.
Strong problem-solving abilities and the ability to prioritise tasks effectively.
Proficiency in Microsoft Office, including Excel and PowerPoint.
A positive and proactive attitude.
CFSP (Certified Foodservice Professional) qualification is desirable but not essential. Experience
Minimum of 1 year’s experience in a Sales Support role.
Previous experience within the hospitality sector is advantageous. This is an exciting opportunity to join a supportive and growing organisation where customer service is at the core of everything they do. If you are looking for a role where you can make a real impact and develop your career, we want to hear from you