Travelex Cumbernauld, Scotland, United Kingdom
Tesco Travel Money Manager
Bureau Manager – Tesco Travel Money Cumbernauld – Part Time
Job Type: Permanent, Part Time
Hours per week: 30 hours
Salary: £21,684
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
Benefits
* A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
* Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
* A wide range of employee discounts provided by Bravo Benefit.
* Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
* 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
* Opportunity to earn a monthly bonus on top of base salary for hitting targets.
* Pension with a great Pension Provider – Scottish Widows.
Travelex attributes its success and growth down to its hard-working people. If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Bureau Manager.
What will you be doing?
* Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience.
* Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability.
* Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
* Engaging with customers to process all foreign exchange transactions accurately and efficiently.
* Delivering on key performance goals both procedural, operational and customer focused.
* Utilising your keen eye for detail to process daily online FX request and deliveries.
* Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures.
What do I need to have?
* A passion for leading dynamic teams to deliver on targets and business objectives.
* Great communicator and motivator.
* Great customer service matters to you.
* Desire to succeed.
What does the interview process look like?
* Step 1 – Our team will review your application and get in touch if your experience fits the brief.
* Step 2 – You’ll then be invited to an online interview.
* Step 3 – If successful, you will visit the bureau where you will meet with the Area Manager.
* Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex.
Please note, as part of the onboarding process, you will be required to clear our reference check company standards.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Our mission is to simplify our customers’ access to international money, however and whenever.
We are an equal opportunity employer and value diversity at our company.
Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Finance and Sales
Industries
Financial Services, Consumer Services, and Retail
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