Job summary An administrative role supporting the Dolphin out-patient department with clinic bookings and preparation, and providing administrative support to the Division, including the Governance team. The role routinely involves working autonomously and using own judgement/ knowledge to support the smooth running of the service. To play a key role in dealing with enquiries from patients and staff members from both internal and external organisations. Main duties of the job An administrative role supporting the Dolphin out-patient department with clinic bookings and preparation, and providing administrative support to the Division, including the Governance team. The role routinely involves working autonomously and using own judgement/ knowledge to support the smooth running of the service. To play a key role in dealing with enquiries from patients and staff members from both internal and external organisations. About us We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers. We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you. If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods. We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service. Benefits we offer to you: o Between 27-33 days of annual leave plus bank holidays o NHS pension scheme membership o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further o NHS Staff discounts o Cycle to work scheme oSalary finance - for loans, savings, budget planning and tips on managing debt o Stockport Credit Union- for local financial advice Date posted 18 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 362-A-24-6997433 Job locations Stockport NHS Foundation Trust Poplar Grove Stockport SK2 7JE Job description Job responsibilities The postholder will be responsible for the following tasks: - To support with the management of the out-patient waiting list for new and follow-up appointments, escalating any potential issues To arrange appointments as appropriate following clinical triage To monitor and action the Dolphin out-patient mailbox as appropriate Regular communication with patients with regards to their appointments, ensuring appointment letters are sent within a timely manner Actively manage patients who do not attend their appointment and seek further advice with regards to rearranging appointments To ensure that clinics are appropriately prepared in advance and available for the clinician Communicate both verbally and in writing with external organisations Provide direct support/ administrative service for the team, which can involve handling sensitive patient information, always maintaining confidentiality Triage calls from parents and other professionals recording and escalating these calls as appropriate Scanning of results and clinical correspondence To provide clerical support to the Governance & Quality Team To support in updating the W&C microsite for both Obstetrics & Gynaecology and Paediatrics & Neonates ensuring all information is available and up to date including patient information leaflets To provide clerical support to clinicians ensuring all guidelines, standard operating procedures are in the correct formats before uploading to the appropriate microsites Triage of telephone enquiries To support in the maintenance of databases to track all guidelines, standard operating procedures and policies are up to date and available to all who require To provide administrative support to the Division To undertake any other duties deemed appropriate by the management team The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16. Job description Job responsibilities The postholder will be responsible for the following tasks: - To support with the management of the out-patient waiting list for new and follow-up appointments, escalating any potential issues To arrange appointments as appropriate following clinical triage To monitor and action the Dolphin out-patient mailbox as appropriate Regular communication with patients with regards to their appointments, ensuring appointment letters are sent within a timely manner Actively manage patients who do not attend their appointment and seek further advice with regards to rearranging appointments To ensure that clinics are appropriately prepared in advance and available for the clinician Communicate both verbally and in writing with external organisations Provide direct support/ administrative service for the team, which can involve handling sensitive patient information, always maintaining confidentiality Triage calls from parents and other professionals recording and escalating these calls as appropriate Scanning of results and clinical correspondence To provide clerical support to the Governance & Quality Team To support in updating the W&C microsite for both Obstetrics & Gynaecology and Paediatrics & Neonates ensuring all information is available and up to date including patient information leaflets To provide clerical support to clinicians ensuring all guidelines, standard operating procedures are in the correct formats before uploading to the appropriate microsites Triage of telephone enquiries To support in the maintenance of databases to track all guidelines, standard operating procedures and policies are up to date and available to all who require To provide administrative support to the Division To undertake any other duties deemed appropriate by the management team The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16. Person Specification Education and Qualifications Essential o5 GCSE including English and Maths or equivalent experience Desirable oECDL Knowledge Essential oMicrosoft Word skills and experience oMicrosoft Excel skills and experience oKnowledge of a full range of administrative and organisational abilities Desirable oAn understanding of Outpatient waiting lists oKnowledge of Evolve, Advantis, patient administration systems or similar oUnderstanding of 18 week pathways Experience Essential oPrevious secretarial / office experience oWorking as part of a team oMaintaining confidentiality oProblem solving Desirable oExperiencing of working in a hospital oUse of clinical information systems Skills Essential oMinute taking oAble to prioritise workload oAdvanced keyboard skills oFlexible oPositive approach to work Person Specification Education and Qualifications Essential o5 GCSE including English and Maths or equivalent experience Desirable oECDL Knowledge Essential oMicrosoft Word skills and experience oMicrosoft Excel skills and experience oKnowledge of a full range of administrative and organisational abilities Desirable oAn understanding of Outpatient waiting lists oKnowledge of Evolve, Advantis, patient administration systems or similar oUnderstanding of 18 week pathways Experience Essential oPrevious secretarial / office experience oWorking as part of a team oMaintaining confidentiality oProblem solving Desirable oExperiencing of working in a hospital oUse of clinical information systems Skills Essential oMinute taking oAble to prioritise workload oAdvanced keyboard skills oFlexible oPositive approach to work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Stockport NHS Foundation Trust Address Stockport NHS Foundation Trust Poplar Grove Stockport SK2 7JE Employer's website http://www.stockport.nhs.uk/ (Opens in a new tab)