Role: Mobile Service Technician / Field Service Technician
Salary: Up To £34,000 per annum (DOE)
Location: Cambridgeshire Based
Wanted: Field Service Technician to provide technical and repair support to my clients end user customers of the brands they distribute to enhance product satisfaction & experience.
Key Responsibilities:
1. Carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers.
2. Effectively diagnose repair faults (mechanical, electrical, or hydraulic).
3. Act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times.
4. Maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement.
5. Ensure all relevant records for service/repair work, customer visits, and working time are maintained as required.
6. Take ownership of customer problems and be proactive when dealing with customer issues, promoting good customer relations through prompt responses and personal responsibility for repair quality control.
7. Ensure safe working practices are maintained both within the workshop and when working at the customer's location, including the use of all relevant personal protective equipment.
8. Escalate more complex issues to the Service Manager with a written job sheet.
9. Ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager.
Next Steps:
If this role sounds of interest, please click to apply or alternatively email your CV and James Harris will be in touch to discuss the finer details.
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