Job Purpose:
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities:
Customer Service/Sales
* Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
* Introduce selling benefits and various features of merchandise range.
* Maximise sales through detailed product knowledge and add on sales
* Be knowledgeable about store layout, products and stock availability.
* Deal with customers in a cheerful, polite and efficient way, always considering their needs.
* Handle customer complaints and phone queries tactfully in line with Company Policy.
* Process transactions in an efficient and professional manner always adhering to Company Procedures.
* Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered.
* Maintain awareness of sales promotions, incentives and product brochures
* Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
Stock/Merchandising
* Process deliveries and communicate any discrepancies under and over in an efficient manner.
* Ensure backup stock and stockrooms are kept in order.
* Be knowledgeable of all products (current and new) and selling benefits.
* Assist in layouts and maintenance of merchandising and internal displays.
* Read and action relevant Head Office communication
* Assist in stock counts as directed by Store Manager
Security
* To ensure that any security issues are acted upon where possible and reported to Management.
* To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to
* Open and close store (as and when required)
House Keeping
* Maintain high standards at all times within the branch.
* Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock
Operations /Administrative Duties
* Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
* Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
* Open and close the store following Company Procedures.
* Carry out stock and personnel administration as directed by Management.
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