Find out if this opportunity is a good fit by reading all of the information that follows below. Chubb Fire & Security have an exciting opportunity for someone with either fire Extinguisher Maintenance / Engineer background, or fire safety training background to join us as a area field-based Customer Training Officer to join our dedicated Fire Consultancy division on a full time, permanent basis.
LOCATION: Whilst training and attending surveys & assessments this role is dedicated to the London-South West region. Ideally you will be based in the Redhill area / South West of London, with some travel into central London and across as far as Oxford. The remainder of the time you will be home-based.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY:
1. Basic salary + Commission + Premium Company Vehicle - OTE c.£40,000 per annum
2. 25 days holiday per annum, plus bank holidays
3. Premium company Vehicle
4. Field based + Working from home
5. Company Pension Scheme
6. Life Assurance (4 x Basic Salary)
7. Continuous training and development
8. Employee Referral Scheme (£1000)
9. Employee Scholarship Scheme
10. A Central Benefits Platform offering a wide variety of discounts.
11. Health & Wellbeing Resources
12. Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence.
What Will I Be Doing As a Customer Training Officer / Assessor?
The main goal of this role is to provide an effective delivery of fire training to the customer in a professional and timely manner, ensuring that the department maintains an excellent reputation for customer care. In time with full training, this role will become a dual role where you will be initially fully dedicated to the delivering of Customer Fire Safety Training to customers onsite, moving on to support with conducting Fire Door Surveys and low risk Assessments (once fully trained).
Your responsibilities will include:
1. Manage time to ensure preparation for fire training requirements are ready for the training to be delivered i.e. refilling of kit/replacement of used kit.
2. Deliver the training on site to the company standard required in a manner to which the delegates enjoy.
3. Liaise with the administration staff to ensure accurate information is given and followed by both parties in order to deliver at the correct time and site as required by the customer.
4. Liaise and build rapport with the regional/national sales team members to ensure that they are promoting the product we are providing in the allocated area.
5. Ensure that delegate certificates are sent to the customer on completion of the training course.
6. Ensure that the delegate list is sent to the customer service team in a timely manner to ensure that invoicing can be raised to the customer.
7. Achievement of agreed service level targets to ensure achievement of consistently high levels of customer service and minimal customer attrition.
What We Would Like You To Bring
To be considered for this position you will already be a Fire Training Officer, or highly experienced within Fire Extinguisher maintenance. Either way a strong knowledge of fire legislation is essential for this role, with a keen ability to present to our customers, along with:
1. Proven experience in administration tasks.
2. Exceptional presentation skills with the ability to engage with your audience.
3. Strong organizational skills with the ability to manage your own workload.
4. Used to working on own initiative and within a team environment.
5. Prepared to be adaptable to cover different areas of the country as and when required.
6. Be prepared to study and train to become a low risk fire risk assessor.
7. Be prepared to study and train to become a fire door surveyor.
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