The Role
Customer Service Agent - Wigan
Salary: £22,902.88 per annum
Shift Pattern: 3 days on, 3 days off | 8 am - 8 pm
Ready to take your customer service skills to the next level?
Do you have experience in customer service and basic computer skills? Are you friendly, approachable, and eager to help customers? If yes, we want to hear from you!
Join APCOA UK, a leading car parking solutions provider across the UK and Ireland. As a Customer Service Agent, you’ll be based in our Wigan call centre, delivering top-notch service on behalf of our Irish clients. Your role will be crucial in ensuring customer queries are handled efficiently and professionally.
Why Join Us?
1. Competitive Salary: £22,902.88 per annum
2. Work-Life Balance: 3 days on, 3 days off
3. Full Training Provided: No experience? No problem!
4. Career Growth: Learn multiple skills within the parking industry
5. Perks: Free town centre parking and “Free Food Friday” with pizza on the last Friday of every month
6. Full-time Employment with Pension Scheme
What You’ll Be Doing:
1. Answer inbound calls from customers via Intercom, Telephone to assist with arrival and departure, parking booking and issues with payment.
2. Handle inbound email queries from clients and customers and advise them on how to edit, cancel and place bookings.
3. Rotating shifts with flexibility for overtime
4. Providing excellent customer service in our Wigan office
What We’re Looking For:
1. Customer service experience (call centre experience is a plus)
2. Basic computer skills
3. Friendly, customer-focused, and target-driven individuals
If you’re ready to step into an exciting role with great benefits, click “Apply” now and a member of the team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
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