This is an exciting opportunity to become a member of the Chemotherapy / William Budd Day Care Team and provide comprehensive administrative support to the service based at the Royal United Hospital. Be responsible for scheduling new patient referrals for systemic anti-cancer treatment (formerly known as chemotherapy) and supportive therapies, in accordance with protocols. The post holder will work under indirect supervision and direction of the designated nurse in charge within the Unit. Learn all the other processes underpinning the delivery of Systemic Anti Cancer Therapies (SACT), referral of patients for a named group of procedures or to other teams (e.g., district nurses). Participate in cover arrangements of other administration team members at times of training, annual leave, sick, and/or vacancy. To have a sensitive and compassionate manner with patients and relatives who are in various states of emotional distress in view of the delicate nature of the disease.
1. Schedule all new referrals as per local procedure. Liaise with patients via telephone to ensure that the proposed start date is amenable to them, to answer simple questions regarding attending Chemotherapy / Wm Budd Day Care such as PICC insertion and scalp cooling, and to escalate complex questions or concerns to the nursing team. Confirm in writing all verbal information provided to the patient.
2. Ensure any required procedures or referrals to other members of the multi-disciplinary teams are requested and appointments confirmed in a timely manner, e.g., blood tests, PICC insertions, inform Private Patient's office, Echo requests.
3. Using the chemotherapy electronic software package (ARIA), ensure the patients' scheduled dates for treatment are synchronized with the 'targeted' dates for treatment.
4. Manage 'deferrals and cancellations' of new starters as per local processes.
5. Escalate concerns:
* Where patients decline to commence treatment within the timescale specified by the clinician.
* Where capacity does not meet the demand to commence treatment within the specified timeframe.
At the RUH, we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centered care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing, and innovating is the thread that runs throughout our whole organization. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established program of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual, and financial wellbeing.
#J-18808-Ljbffr