Position: Operations Manager
Location: Tollgate Drive, Tollgate Industrial Park, Beaconside ST16 3HS
Hours: Full time, 37.5 hours per week
Salary: Competitive
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Operations Manager at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.
You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
Who are Medequip?
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About the role
As the Operations Manager for Medequip Assistive Technology Ltd, Stafford you will drive performance through engagement within an operational environment. You will be able to deal with the pressure of a “front line” role whilst working hand in hand with the customer, fully understanding their needs.
You will own the site “P&L” and drive the delivery of the budget as well as continually improving our performance delivery.
Your day-to-day responsibilities will include, but not be limited to:
* Responsible for Depot up-keep and maintain the Depot to Company standards.
* Ensure all clients contracts are met in full, and strategically developed.
* Overall responsibility for warehouse functions.
* Complete responsibility for all service delivery and associated costs and people.
* Full responsibility for depot stock take performance.
* Responsible for all teams within the operation, with approximately 60 employees including Driver Technicians, Service Engineers, Customer Services, Warehouse team, and Cleaning / Decontamination team.
* Oversee responsibility for customer services teams and KPIs associated with order targets.
* Daily management of automated invoice process to identify shortfalls.
* Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiate corrective actions.
* Maximise profitable growth through good cost control and efficient use of the company’s assets.
* Ensure at all times the Company philosophy of world class customer service is delivered from all employees.
* Be fully proficient in all employee relations matters and processes related to disciplinary up to and including dismissals.
* Recruit and select to any identified and business agreed vacancies.
* Train, assign, schedule, coach and counsel employees.
* Some understanding of financial data, planning and budgeting techniques; some awareness of the impacts of business/financial decisions on the other.
* Maintain Health, Safety, Environmental compliance and quality standards.
About you
Above all, you will identify and align with our company values:
* We empower people to be accountable for their actions and performance.
* We help people with empathy, courtesy, dignity and kindness.
* We show respect and are trusted by our colleagues, suppliers and customers.
* We believe in teamwork and are passionate about our work.
* We encourage innovation and the development of technology.
* We embrace change and seek to achieve excellence.
* We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
* Minimum of 1 year in a public, healthcare or service based industry is desirable.
* Experienced Operational Leader.
* Driving License is essential.
What we offer:
* 33 days (inclusive of Bank Holidays).
* Continued professional development, training and learning support and opportunities for career progression.
* Life assurance.
* Cycle to work scheme.
* Care First employee assistance program including free counselling.
* Access to Perkbox discount platform.
* Free DBS check.
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
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