Japan Consumer Innovation (JCI) team is seeking a passionate UX Researcher to champion the voice of our customers throughout the product development lifecycle. In this role, youll drive customer-backwards thinking by conducting both qualitative and quantitative research to uncover deep customer insights and transform them into actionable recommendations. Working closely with product, engineering, design, and go-to-market teams, youll identify and prioritize critical business challenges, shape product roadmaps, and ensure exceptional user experiences across the entire customer journey. The ideal candidate will excel at delivering high-quality research outputs, building strong stakeholder relationships, and creating a robust research ecosystem that drives data-informed decision-making. Your work will directly influence product strategy and design decisions, making you instrumental in building first-class vendor experiences at Amazon Japan.
Key job responsibilities
1. Research Expertise
- Design and execute comprehensive research strategies using both qualitative and quantitative methods
- Develop innovative approaches to understand customer (e.g., vendor) needs through field studies, surveys, personas, and lab research
- Create and maintain research roadmaps aligned with product lifecycle needs
2. Data & Insights
- Transform diverse data sources into actionable insights
- Establish meaningful UX quality metrics for features and products
- Deliver thorough analysis that drives product decisions
3. Stakeholder Partnership
- Collaborate with product, program, and design teams to identify critical research opportunities
- Communicate findings effectively across functions (design, engineering, go to marketing, business)
- Advocate for customer needs in product development decisions
4. Impact & Innovation
- Identify and implement the most effective research methods for each challenge
- Regular review and refinement of research priorities to ensure business relevance
- Champion data-driven, customer-centric decision making
BASIC QUALIFICATIONS
* - Bachelors degree in Psychology, Cognitive science, Sociology, Human factors or similar.
* - 3+ years conducting UX research, across a variety of development life cycle stages
* - Skilled in generative and evaluative research methods, both qualitative and quantitative
* - Fluent in Japanese, business level English
PREFERRED QUALIFICATIONS
* - Solid understanding of the software development cycle.
* - Experience conducting research with technical audiences
* - Basic understanding of Generative AI technology
* - Experience conducting UX research in the domain of GenAI experiences
* - Experience conducting research within B2B settings.
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