Our well known client based in Hayes is looking for an ILS Operations Team Leader to join their team. You’ll manage, coach and drive performance to achieve KPIs and a high level of customer service within a specialized team. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.Manage a Team of 6 Key Activities:
1. Supporting and coordinating in the movement (via air, road, sea or courier – export & import) of pharma product & other goods required within the medical industry.
2. Supporting and coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals.
3. Adhere to Customs Compliance procedures and documentation.
4. Manage and Build Customer Relationships.
5. Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies.
6. Liaise directly with Transport & Warehouse teams on shipment planning and coordination.
7. Liaise directly with overseas offices on shipment planning and coordination.
8. Maintain mandatory milestones and remarks through CargoWise (internal system).
9. Use CargoWise to create, manage and maintain shipments.
10. Support the measurement of Key Performance Indicators & ensure Job Files are fully and accurately completed reflecting all commercially relevant informa...