Key ResponsibilitiesWorking with the global team provide IT support across our user baseBuild and deploy user workstations, installing applications and utilitiesInvestigate, diagnose and resolve issues relating to hardware, software and connected devicesCreate and manage 365 user accounts, allocating appropriate licencing and configuring mailboxes.Provide local, onsite support and remote support to our global user baseSupport the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM providing end user guidance.Troubleshooting connectivity issues – LAN, WAN, WIFI etcManage service desk tickets efficiently and effectively, adhering to SLAsFamiliar with and adherence to all CRCE/Site QHSE project related proceduresCarry out duties safely and efficiently in line with the Company QHSE policies and report any unsafe conditions or incidents in the workplace, including damaged equipment or facilitiesQualifications and ExperienceQualifications:Associates Degree\HND in a related discipline.Skills:Problem solving using logical and systematic approachesCustomer ServiceExperience of supporting the following technologies:Microsoft Windows desktop operating systemsMicrosoft Active DirectoryMicrosoft Office suiteAndroid mobile devicesApple mobile devicesBasic PC\Notebook hardware supportAntivirus technology and proceduresAnalytical thinking and Problem SolvingDay to day tasks are usually solvable through a formulaic process of elimination or by following an existing process, such as:VPN ConnectivityHardware troubleshootingVirus infectionPassword resetsInternet connectivityPhysical equipment damageHardware setupUser configuration