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Information Governance Officer (Information Security), Greater London
Client:
Lewisham and Greenwich NHS Trust
Location:
Greater London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
Job Views:
96
Posted:
02.03.2025
Expiry Date:
16.04.2025
Job Description:
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
To assist the Ward Manager and nursing team members with general ward administration/clerical duties to ensure the smooth running of the ward/department and to act as a receptionist for visitors coming onto the ward.
Main duties of the job
* First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
* To register patient details on Cerner ensuring a high level of data accuracy.
* To admit and discharge on Cerner and on EPRS.
* To deal with written and telephone enquiries for the wards as appropriate.
* To book follow-up appointments as required.
* To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.
* Booking of hospital transport for patients according to the hospital Transport Policy. Liaise with the Transport team with enquiries.
* On occasion to manage potentially aggressive, verbally abusive visitors to the Ward which must be dealt with appropriately following agreed procedures and protocol.
* Provide cover for colleagues during annual leave, sickness and busy periods – this may mean going to different sites/wards.
* To develop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
* Update whiteboard as per requirements.
* Assist nursing staff with ensuring correct wrist band is available in EPRS.
* Get the Family and Friends Test completed when a patient is discharged.
* Take/collect TTAs to Pharmacy when the pharmacist is unable to come to the ward.
Person specification
* Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below.
* GCSE English Language or equivalent.
* Clear handwriting and spelling; numerate.
Experience
* Previous experience of working in a busy environment.
* Previous experience in an admin role.
* Previous experience of working in a busy environment in a healthcare setting.
* Experience on the ICare System and Electronic Discharge Summaries System.
* Previous experience of minute taking.
Skills and Abilities
* Basic computer literacy (Word, Excel, PowerPoint).
* Good organisational and administration skills.
* Good customer care skills.
* Effective communication skills.
* Ability to prioritise a busy workload.
Knowledge
* Basic understanding of practical Data Protection issues.
* Knowledge of child and adult protection issues.
Personal Qualities
* Able to work well within a team.
* Able to work to tight deadlines and within available resources.
* Able to work outside normal working hours on occasion if necessary to meet the needs of the department.
* Able to work on any hospital site.
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution, we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce is reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
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