Location: Hybrid / Norwich or London base Norwich: £22,464 to £30,208 per annum London: £24,617 to £33,616 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent We're expanding our Service Desk team - this is your chance to join one of LinkedIn's Top Companies 2024 Our team is growing and we have an opportunity for a Service Desk Analyst to join our team based in Norwich or London. You'll provide comprehensive first line technical support to our IT Service users, always ensuring excellent customer experiences. Identifying, classifying, and managing the resolution of incidents and service requests, you'll work closely with the wider support and technical delivery teams, maximising opportunities to develop technical skills and knowledge. You'll be required to retain high quality records of all customer interactions and develop knowledgebase articles to assist with the continual improvement of IT service provision. About You You'll be proficient in Microsoft technologies, including Windows operating systems, Microsoft 365 (M365), and Dynamics 365 (D365) and skilled with MAC devices OS/iOS and network fundamentals Possess exceptional customer service skills and have an in-depth knowledge of core IT service management processes and practices Have good Cyber Security fundamentals and excellent technical and problem-solving skills Certifications in ITIL, M365, D365, Azure and specific Microsoft administrator level certifications are an advantage but not essential If you have exceptional organisation and communication skills and are ready to learn and develop new skills then we want to hear from you. With hybrid working and flexible working arrangements this could be the opportunity you've been looking for Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. CVs reviewed upon receipt.? Act now.? Apply today?? This is a hybrid role with a base location offered at our offices in Norwich or London. Candidates will be expected to work from the office at least one day per week. Occasional travel may be required. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.??