Enforcement Support Officer We are working in partnership with a Local Authority in the Catford area who are looking to appoint an Enforcement Support Officer to the Council's Revenues Team. 3 - 6 Month agency contract with a view to being extended on an ongoing basis. Full Time Position - 35 hours per week. (On-site and will require you to work late shifts, up to 7 PM, as part of a shift pattern) Location - Catford, SE6. Rate of Pay - £21.45 per hour - Negotiable depending on experience. About the Role: Ensure the efficient and effective collection of revenue in compliance with legislation and service objectives, including conducting inquiries to trace absconders. Maintain professional competence in handling internal and external customer inquiries, ensuring all customers receive a courteous, approachable, and professional service. Collaborate as part of a team supporting Enforcement Agents in collecting various revenue income streams. Address complex queries, including complaints, through correspondence, telephone, face-to-face interviews, and electronic communication. Provide timely, accurate, and appropriate responses, and recommend corrective actions when service delivery weaknesses are identified. Upload and manage records in the system, ensuring data is cleansed and updated as necessary. Requirements: Detailed knowledge of Council Tax and Business Rates and Sundry Debts Enforcement legislation. Experience in the debt recovery industry, ideally with knowledge of the Taking Control of Goods Regulations 2014. Strong call-handling skills, with the ability to manage difficult or sensitive conversations professionally. Good knowledge of monitoring computerised workflow systems. We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity To apply for this role please email & call Dane on 01772 954 200.