Permanent - Full Time
We are currently recruiting for a talented, motivated and ambitious IT Service Delivery Manager to join our IT team in our Rugby head office.
You will act as the 'Voice of the Operational Business’ ensuring they receive fit for purpose and effective IT from Group and 3rd Parties. You will assess operational performance of end-to-end IT and take responsibility for investigation & continual service improvement activities. You will build solid relationships with specific C&I personnel that will allow you to understand the requirements and challenges facing the business as a whole. You will co-ordinate activity for the C&I business on everything from projects to incident management. Your approach to the business needs to be that of the service partner to a 'Customer’. You will represent C&I on all specific operational and technical forums focusing on 'right tool for the job’ and optimal user experience, communicating C&I specific needs to the IT community.
This is a hybrid role based in Rugby for the next 12 months with an upcoming office relocation to a new location located within 10 miles of Rugby.
Responsibilities:
1. Building relationships with the business engaging key representatives to enhance their access to IT Services
2. Build up a network of 'named’ business contacts at various levels to communicate & collaborate on vital IT Issues