Job Title: Commercial Account Handler Location: Bournemouth or Poole Cowell Recruitment are delighted to be assisting our client in their search for a Commercial Account Handler based in Bournemouth or Poole. Due to expansion, an exciting position has become available for a Commercial Account Handler to join our friendly and professional team. The successful candidate will earn a competitive salary with an opportunity to build a successful career. You will be ready to seize the opportunity and make a stamp in the market for yourself and your career. Come and join us and work in a well-established company that invests in its staff and provides continuous training and support and an opportunity to grow in the business. Training will be provided for the right candidate. Key Responsibilities of a Commercial Account Handler: Not limited to Client Support And Relationship Management Serve as the primary point of contact for day-to-day client enquiries and support. Build and maintain strong relationships with commercial clients, ensuring a high level of service and satisfaction. Assist Account Executives in managing client relationships by addressing routine questions, requests, and administrative needs. Policy Administration And Documentation Prepare, issue, and maintain accurate insurance documentation such as policies, endorsements, certificates, and renewals. Handle policy changes, renewals, and adjustments as needed, ensuring all documentation is correct and up-to-date. Process endorsements and mid-term adjustments in accordance with company guidelines and client requirements. Renewals And Client Retention Manage the renewal process by gathering information, preparing renewal submissions, and negotiating terms with insurers. Ensure timely and efficient completion of renewals to retain clients and minimize coverage gaps. Assist in presenting renewal terms to clients and explain any changes in policy coverage or premium. Claims Support Provide administrative support during the claims process, including submitting claims on behalf of clients. Liaise between clients and insurers to ensure a smooth claims experience and timely resolution of issues. Track claims progress and update clients on the status of their claims. What You Will Get Competitive basic salary up £40k (Neg / DOE) Opportunity to make an impact in a growing, dynamic company. Collaborative and energetic work environment with opportunities for career development. What You Will Also Get Pension scheme 22 days holiday, increasing to 27 days through service (plus bank holidays) Access to a Healthcare Cash plan, which gives you access to 17 different benefits, all paid for by us Excellent training and development schemes with accelerated career progression Company funded CII professional qualification Enhanced maternity & paternity policies Cycle to work loan scheme available to all employees Discount on gym membership across the UK – national and local gyms included Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc. Access to hundreds of high street retailer discounts through our reward and recognition platform Employee Assistance Programme (EAP) to support employees outside of work The above details just a handful of the benefits available to our employees, more information will be made available through the recruitment process Hours Monday – Friday 09:00 - 5:30 pm Onsite role only COWELL RECRUITMENT is an equal opportunities recruiter. E&OE.