An exciting opportunity has arisen for patient focused Advisors/Call Handlers to support our busy National Team, based at our Head Office in Great Park (NE13 9BA). You will work on a hybrid basis.
This is a fantastic opportunity for recent psychology graduates with admin experience!
Please bear in mind you will be required to be in the office full-time during your training period.
This is a full-time (37.5 hours per week), 12-month fixed term contract.
Main duties of the job
As a Patient Coordinator, you will work flexibly across all our services using our systems and you will manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it, and all patients receive a positive, high-quality, and seamless experience throughout. Patient Coordinators will ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales at every step.
About you
We would love to hear from you if you possess the following:
* Excellent communication skills, are caring and empathetic, and want to help make a real difference to people's lives.
* Confidence on the phone and a willingness to train to provide guidance to patients in a calm and logical way.
* Resilience and resourcefulness to manage calls that may potentially be distressing or an emergency.
* Excellent customer service skills and a confident telephone manner.
* Ability to work collaboratively as an inspirational team player with excellent communication skills.
* Computer literate with a good understanding of Microsoft Office.
* Ideally, call handling experience and experience working with the public in a healthcare setting or contact centre environment.
* Drive and passion to make a difference in people's lives, along with personal resilience to work in a high-pressured environment.
* Ability to remain calm under pressure, good at problem solving, and possess excellent interpersonal skills with an empathetic nature.
* Demonstrated ability to deal with possible exposure to highly distressing or highly emotional circumstances and willingness to participate in relevant training courses.
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
* 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell days.
* Enhanced pension.
* Wagestream - ability to release earnings, giving you instant access to your pay.
* Vitality Wellbeing Programme including Employee Assistance Programme, GP and priority physiotherapy access, and shopping discounts with the opportunity to sign up for a Blue Light Card.
* Enhanced life assurance scheme, payment being three times your annual salary.
* Plus, many more great benefits on offer.
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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