Job Title The Employee will be employed as an office admin and coordinator. This role is a non-line management role. This is a part time or full time role based in Wigan with working hours to be between 08:30 to 16:30 Monday to Friday. About the Company Urban Ice Tribe is a young and innovative company that provides cold water therapy products and experiences to help people unlock their potential and live healthier lives. They offer a variety of ice baths, accessories, and educational resources. They seek a self-motivated person who can learn, grow, and develop multiple skills as part of a small but growing team in Wigan. Key Responsibilities Dispatch Administration: Coordinate and manage the scheduling and dispatching of deliveries. Monitor and track the status of deliveries, ensuring timely and accurate updates to relevant parties. Maintain accurate records of dispatch activities and delivery logs. Ensure compliance with company policies and procedures related to dispatch operations. Customer Services: Respond to customer enquiries via phone, email, and in-person promptly and professionally. Resolve customer complaints and issues, escalating to higher management when necessary. Process customer orders and ensure accurate data entry into the system. Provide customers with product and service information, including pricing, availability, and delivery times. Follow up with customers to ensure satisfaction with products and services. Bookkeeping: Complete all required financial and transaction-related tasks. Previous bookkeeping experience is optional, but you should be comfortable working with computer software packages, including Excel. General Administration: Perform general office duties, including filing, data entry, and document management. Manage office supplies and inventory, ensuring necessary items are stocked and ordered as needed. Handle incoming and outgoing mail and correspondence. Support other departments with administrative tasks as required. Other Duties: Be open and flexible to undertake additional tasks and responsibilities as directed by your manager. Adapt to changing business needs and priorities, providing support across various company functions. Participate in training and development opportunities to enhance skills and knowledge relevant to the role. Essential Skills: Strong organisational skills: Prioritising tasks, managing time effectively, and meeting deadlines. Excellent communication skills: Both written and verbal, to interact with customers, colleagues, and suppliers. Attention to detail: To ensure accuracy in data entry, record-keeping, and other administrative tasks. Proficiency in Microsoft Office Suite: Especially Excel, for data analysis and report generation. Customer service orientation: Ability to handle customer inquiries and resolve issues professionally. Problem-solving skills: To identify and resolve issues efficiently. Adaptability: Flexibility to adapt to changing priorities and work environments. Desirable Experience: Previous experience in an administrative or customer service role. Knowledge of dispatch and logistics operations. Experience with bookkeeping or accounting software is an added advantage. Experience with online sales and working with WooCommerce is an added advantage. Key Competencies: Teamwork: Ability to collaborate effectively with colleagues. Initiative: Proactive approach to tasks and problem-solving. Reliability: Consistent and dependable performance. Positive attitude: Enthusiastic and motivated approach to work. Confidentiality: Ability to handle sensitive information discreetly. Resilience: Ability to work to deadlines at certain times of the month.