This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Uber, Walmart, and more!
JOB PURPOSE
You will partner closely with our eBay clients in the UK, working closely cross-functionally with multiple departments, helping manage the coordination and execution of engaging marketing campaigns to inspire customers to shop on eBay.
eBay is passionate about connecting people with the things they love. As the world’s biggest online marketplace, they pride themselves on technology-led innovation and want to help shape the future of commerce in The UK and the world. They put their customers, buyers and sellers, at the centre of everything they do. They honour where they came from–they’re still about pre-loved items, but today, 83% of products on ebay.co.uk are new.
KEY RESPONSIBILITIES
1. Manage client briefs from start to finish, ensuring successful delivery to client deadlines across multiple campaigns.
2. Liaise with clients and manage their expectations.
3. Relay client feedback to designers, copywriters and developers & plan and manage workloads of the team.
4. Ensure client requirements are met whilst protecting DEPT values/brand.
5. Support the senior team with administrative tasks.
6. Build a full understanding of the clients’ business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser.
7. Build excellent working relationships with key clients – regular meetings, planning, briefing, evaluation.
8. Work closely with creative and strategy teams and have oversight of all statements of work/proposals as well as all content production for clients.
9. Ensure the right DEPT team is in place to deliver, high standards are maintained and adding value wherever possible. Ensure success criteria are met and projects are delivered to time and to budget.
10. Maintain a good knowledge of all DEPT products and services and actively promote them to clients.
11. Report back to senior management with internal and external issues and events that might impact upon accounts, either positively or negatively.
12. Direct account management activity – undertaking pitches and presentations, formulating and implementing account plans, and running the account management process.
13. Hold key new business development responsibilities, working with others in the team to proactively seek new opportunities for the business. Writing proposals and creative treatment. Contributing to winning new business.
14. Ensure processes are followed and that there is consistent professional delivery (to brief).
15. Manage workflows. Lead Account Direction best practice within the Agency.
16. Maintain a strategic overview of key accounts and their markets – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
17. Oversee the client contract, proactively manage the account and resources to maximise profitability. Be responsible for cost and pipeline management.
MANAGEMENT & LEADERSHIP
1. Delegate and allocate responsibilities efficiently to manage projects end to end.
2. Interview candidates and hire resources.
3. Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments.
4. Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence.
5. Identify strengths and weaknesses of team members and suitably make changes if required.
6. Encourage team interaction, boost employee motivation and appreciate team contribution.
7. Match project tasks with opportunities for development so that employee potential is utilised to the maximum.
8. Manage change and effectively cascade information to teams to ensure smooth execution.
WHAT WE ARE LOOKING FOR
1. Experience delivering a broad range of multi-channel marketing communications including digital and direct.
2. Extremely organised, with the ability to manage multiple projects and priorities simultaneously.
3. Ability to work under pressure and meet and manage deadlines with ease and efficiency. Highly motivated. Strong attention to detail. A personable individual.
4. Excellent verbal and written communication skills.
5. A great team player and team building skills.
6. People management / leadership skills.
7. Excellent negotiator with good networking ability.
8. Ability to communicate effectively with team, giving guidance and feedback.
9. Resource management skills and ability to handle complex / sensitive issues.
10. Understanding of the production & interactive processes.
11. Excellent planning and organisation skills.
12. Ability to manage and develop client and supplier relationships.
13. Ability to commercially manage budgets.
14. Proven business development experience and success.
15. Advanced working knowledge of Microsoft Office Packages.
WE OFFER
1. Healthcare with Vitality or Medicash
2. 26 days’ holiday exclusive of bank holidays
3. Mental health support
4. Company pension scheme with The People’s Pension
5. Enhanced family friendly policies
6. A flexible, hybrid working policy
7. Ride to work scheme
8. Possibilities to do what you do best and to develop your skills further with training, development and certifications
9. Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT
10. Global Annual DEPT Cares Day which cadets can donate their skills to support local charities
11. Other soft benefits including refreshments provided in the office and a social calendar with weekly and monthly events on a team or agency level
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world.
DIVERSITY, EQUITY & INCLUSION
At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
Be part of our digital future
We may be spread across the world, but we all work together as one team. Inspiring each other, collaborating, innovating, and creating together.
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