Job Specification For: Branch Operations Manager Ref: VR/05160 Operations Manager Inspire Resourcing are currently recruiting an Operations Manager on behalf of our client, who have opportunities at their sites in Ilkeston & Derby. This is a fantastic opportunity to join a great business, with a fantastic culture. Key Accountabilities: • Lead, coach and develop the Warehouse Operatives, Drivers, Logistic Supports and Logistic Co-ordinators. • Manage resource requirements for the branch. • Manage all warehouse operations using the warehouse management system ensuring that received stock is put away and efficiently stored to meet customer need. • Ensure the delivery of customer orders evaluating adherence to SLAs. • Problem-solve operational issues to mitigate risk to service disruption. • Process Returns/Warranties in accordance with company procedure. • Undertake warehouse operations or logistics tasks if required. • Daily checks of delivery vehicles and preventative maintenance. • Monitor and replenish fuel levels for the branch. • Undertake employee performance reviews, check-ins and handle grievance proceedings. Additional Responsibilities: • To be the operations representative for the branch. • Escalate issues to the Branch Manager or other stakeholders. • Support the Branch Manager to implement best practice to achieve branch KPI’s and company growth. • Adherence to company health, safety, environmental and quality standards and maintain procedures in accordance with the company’s management system and other regulatory standards. • Promote company values and a culture of continuous improvement. • Ad hoc duties as required. Requirements: • Experience of leading, developing and coaching operational teams in a fast-paced environment. • Ability to analyse data and implementing appropriate solutions to satisfy business need. • Experience of working in a customer service focused environment. • Experience representing the company and team on behalf of internal and external customers. Package: £35k salary Each working week consists of 45 hours, made up of 5 x 8.5-hour days Monday to Friday. Between the hours of 7.30 and 6.00pm which includes an additional 5 hours on every alternate Saturday in accordance with the rota