The General Manager is responsible for all aspects of the business, ensuring profitability, quality, and operation in all its aspects. Reporting directly to the Owner/Director of the business, this position requires an ‘owner-operator’ mentality where ownership of the business is essential, and accountability is part of the role.
My name is Roxane, and I have 10 years of experience in opening, managing, and selling restaurants. I have successfully launched ventures in Ukraine, Portugal, France, and now it is time to settle in the UK (London precisely!). I am focused on quality, not quantity, and am looking forward to launching a new coffee & brunch space in London with a vision of expansion both locally (London) and internationally (USA). The concept will include food, art, and music, combining the best from each of these worlds. The idea will be turning around quality products, minimalistic approach, aesthetics, and the science of food (how food affects our body, mind, and mood).
I am looking for a strong General Manager to join me in this adventure and to become partners with equity shares (the amount of shares will be discussed personally).
Areas of Responsibility (not conclusive):
HR:
1. Take full responsibility for hiring, onboarding, and the induction of new employees.
2. Ensure all staff are trained to the standard of operation and continuously being developed.
3. Create a safe, comfortable, and inspiring working environment for all employees.
4. Ensure all employee needs are met (meals, uniforms, tools for work, and safety at work).
5. Keep an ‘open door’ policy and actively create an environment for employee feedback, resolving any issues quickly and effectively.
6. Deal with any disciplinary issues quickly, effectively, and according to current employee law standards.
7. Actively seek to develop team and individuals, creating opportunities to grow.
Financial:
1. Partake and contribute to setting budgets and ensuring they are being met.
2. Full responsibility and accountability for Profit & Loss accounts.
3. Implement and control financial control systems such as purchasing, inventory, labor cost, and wastage management.
4. Ensure all bookkeeping is up to date, such as banking, invoices, purchases, and cash-flow management.
5. Plan and execute marketing strategies in liaison with Owner/Director to promote brand and increase business.
Operational:
1. Ensure all maintenance is kept up on equipment; repair and building is always in good keep.
2. Ensure Health & Safety standards are legally compliant and in place.
3. Ensure fire safety is implemented (including regular testing of equipment and fire drills) according to current laws.
4. Ensure HACCP is implemented and being followed by all, and training is kept relevant and up to date.
5. Implement SOPs and service standards and ensure quality controls are always in place and adhered to.
I invite you to join a team of dreamers and doers, a team of hedonists, music, and art lovers to create something new, creative, and meaningful!
If you are lacking some qualifications from the job description, but you feel like my message finds a strong response in your gut - please, still apply! I am looking forward to meeting my future partners and to building a strong team of like-minded people.
Competitive salary plus business shares and bonus.
About You:
1. HND or Degree in Hospitality Management or similar relevant, OR 3-5 years’ experience in a similar role.
2. Proven leadership experience, leading and getting the best out of the team.
3. Experience with pre-openings an advantage (however not essential).
4. Experience with managing Profit & Loss account to full accountability.
5. Experience with brand standards, managing a branded venue preferential.
6. Impeccable presentation and communication essential, as is excellent English to business level (other languages welcome).
7. Previous experience with marketing activities, or promotion of venues advantageous.
If You Are:
1. A positive thinker and generally a positive person.
2. Have an active life position (looking for a way to solve the problem even if it seems challenging).
3. Ambitious to develop both personally and professionally.
4. Love people and serving them.
5. Have a desire to make this world a better place.
Then we have something in common!
On top of your CV and experience, please write a bit about your personality and motivation: why do you want to join this new venture and what excites you the most. Please also add what you think are your strong and weak points both professionally and personally.
Language required: English.
Experience: Required
Languages: English – Advanced
Employment: Full-time
About Hosco:
Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.
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