Tasks
- Enquiries from customers should be promptly answered by phone, email, or chat, with accurate and beneficial information.
- Assure a positive experience by promptly and professionally resolving customer complaints and issues.
- Help clients with information about orders, billing, and technical support for products and services.
- Manage and process consumer orders, exchanges, and returns, working in tandem with the appropriate departments as needed.
- Keep up-to-date knowledge of company policies, procedures, and offerings in order to provide clients with efficient support.
- In the CRM system, keep track of and record all customer interactions, transactions, grievances, and feedback.
- Determine complex issues and report them to the manager or relevant department for resolution.
- Follow up with customers to make sure their questions have been answered and they are happy with the service.