Role Summary: As a Senior Customer Service Advisor, you'll be responsible for handling customer inquiries, claims, and policy-related matters. You'll ensure exceptional customer service and strict adherence to regulatory standards. We're seeking motivated individuals to join our growing team. This is an excellent opportunity to get into the world of Insurance and financial services with fantastic growth and development opportunities down the line. Key Responsibilities: Efficiently manage customer and Independent Financial Advisor queries and claims. Prioritize tasks to meet deadlines and maintain high-quality service. Resolve customer complaints and contribute to process improvements. Stay up-to-date on regulatory requirements and industry trends. Mitigate financial and regulatory risks. Participate in audits and implement recommendations. Identify opportunities for process enhancements and business growth. Engage in ongoing learning and development. Foster strong relationships with internal and external stakeholders. Provide support to other teams within Lytham Customer Services. Mentor and guide team members. Achieve and review personal and team goals Requirements : Experience within the insurance industry would be a plus but is definitely not essential. Educated up to degree level in a relevant field Proven ability working in a team within a retail/ hospitality/ corporate environment. Strong time management and organizational skills. Analytical and problem-solving abilities. Excellent communication and interpersonal skills. Proficiency in MS Office Suite. Rewards and Benefits: Competitive salary and benefits package Opportunities for professional growth and development Supportive work environment and team culture Flexible work arrangements Comprehensive wellbeing programs Recognition and rewards for outstanding performance