Customer Retentions Advisor
Salary: £24,000 - £25,000 per annum
Location: Bournemouth/Poole area
Hours: 37 ½ hours per week
Contract: Full Time, Permanent
Our client, a highly respected specialist insurance company, is looking for a passionate and professional individual to join their Retentions/Renewals team.
Working as a Retention Advisor, your role is to retain existing policy holders in the household Insurance market.
In this telephony-based position, you will manage a portfolio of customers whilst working with Insurers, management agencies and the administration team to ensure continued retention of existing business ensuring you meet the clients diverse customer needs and requirements.
Main Responsibilities:
* Managing clients within the retention cycle
* Making outbound calls to existing customers to discuss their upcoming renewal
* Adherence to the requirements laid out by the FCA in terms of compliance and customer risk
* Build relationships with 3rd party Insurers and Underwriters
* Upselling additional products, seek cross sale and referral opportunities where applicable
* Providing first class customer service through advice and expertise
In order to be successful in this Retentions role, our client is looking for someone who has:
* Excellent communication skills - listening and building relationships with customers as it’s important that you really get to know and understand th...