In order to be successful in your new role you will have a good understanding of Health & Safety and will have ideally worked in similar role / environment with a knowledge of subcontractor management.
You will need good administration experience, be well organised and have a knowledge of Maximo or similar CAFM system is preferable. Excellent communicator both verbal and in writing, analytical and organisational skills (customer service skills) and the ability to multi-task and prioritise. Strong IT skills including Excel.
Duties will include:
* Identify, liaise, and arrange subcontractor attendance in-line with contractual agreements for both reactive works and pre-planned maintenance works, considering in line with KPI targets.
* Collate and approve all associated risk assessments, method statements and permit requirements prior to work starting.
* Book in relevant sub-contractors to the sites following the customers guidelines.
* Complete onsite audit of subcontractors to ensure strict compliance to all H&S regulations and adherence to RAMS.
* Complete inductions and pre-work checks prior to any work commencing, ensure inductions remain up to date and valid.
* Track sub-contractor contract terms and support in annual re-negotiations considering cost, location, expertise and response targets.
* Run and analyse data reports to closely manage KPI targets and identify solutions for a more efficient end-to-end process.
* Accurately record and evidence all job-related information on the appropriate IT systems, ensuring compliance with statutory and/or mandatory requirements.
* Collaborate with contract managers, schedulers, and helpdesk colleagues to meet business KPIs.
* Build and maintain relationships with external clients, suppliers, operations team, and central departments.
* Continuously review internal processes and make recommendations for improving the efficiency of the Supply Chain function.
* Ensure clear communication with clients and subcontractors, adhering to security and Health & Safety procedures.
* Provide consistent and exceptional customer service, dealing with interactions professionally and efficiently.
* Analyse work order progression and completion, ensuring accurate system updates.
* Reassign subcontractors when necessary for unresolved work orders.
* Communicate effectively with peers and management to drive service excellence.
* Effectively manage risks and escalate when necessary.
* Attend relevant training as directed by the line manager.
* Monitor and guide sub-contractor engineers to adhere to schedules and take necessary actions.
* Adapt to new tasks directed by management and align with business needs.
Person Specification:
* Experience in a similar role or trade background.
* Administration experience.
* Knowledge of Maximo or similar CAFM system is preferable.
* Excellent communicator both verbal and in writing.
* Analytical and organisational skills (customer service skills).
* Ability to multi-task and prioritise.
* Strong IT skills including Excel.
* Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practices.
Health and Safety responsibilities:
* Follow Group and company policies and procedures at all times.
* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training received.
* Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Information Security:
* Ensure compliance with Mitie's information security procedures in all activities.
* Proactively identify and report security risks to your manager.
* Report actual and suspected security incidents.
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