Job summary Job Purpose Networks of general practices, currently constituted as Primary Care Networks (PCNs) under the national Network Directed Enhanced Service commissioned by NHS England, are a key building block of the health and social care system. The PCNs mission is to strengthen general practice and work with communities and health and care system partners to personalise care, improve population health and reduce health inequalities. This role, employed by Primary Care Doncaster (PCD) and embedded in the PCN, is responsible for the development and implementation of the PCN Strategic Plan which sets out the ways in which the PCN will carry out its mission and in particular supporting the adoption of new technology and other initiatives to improve the care offer and enabling PCN staff to work more effectively to support the sustainability of general practice services and support successfully making changes and improvements to ways of working at a PCN and at-scale level. The postholder will manage and co-ordinate the activities of the PCN so that its strategic objectives are met and will provide leadership to the network alongside, and under the supervision of, the Clinical Director. Main duties of the job To improve adoption of new technology to enhance patient access and experience and increase PCN productivity To build relationships and facilitate collaboration between practices to support the delivery of care to each other's patients (for example to delivery of enhanced access or other hub type working arrangements) To review and improve the PCN's digital maturity To use data, and improve data quality to: o understand demand, capacity and activity and drive improvements in patient experience of access, operational efficiency, and staff experience at work o support population health management o improve care quality and PCN operational efficiency o understand the type and intensity of support needs of their PCN and coordinate this support, including through OD programmes o support the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to services for patients o ensure that digital and operational PCN transformation is embedded in, and aligned with, ICS and national strategies About us Primary Care Doncaster Ltd is developing a wide range of services to support general practice across the city and is looking at innovative ways to develop its workforce, due to interest by a significant number of GP practices and Networks within the city. As a PCD employee you will have access to the generous NHS Pension Scheme and 27 annual leave days per year. PCD are an equal opportunities employer. Date posted 01 November 2024 Pay scheme Other Salary £53,754.68 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 6328253 Job locations East PCN White House Farm Medical Centre Doncaster DN3 3AH Job description Job responsibilities To work closely with the practice managers of the core member practices to improve practice resilience and access to excellent care using digital resources and quality improvement techniques To develop good working relationships with the ICB and other IT and Digital teams to identify opportunities for support and development. To engage with communities and system partners in the North Locality and beyond in order to maximise their input into the plans and services of the PCN To communicate the work and plans of the PCN to practices, communities, and system partners to facilitate engagement and ensure that the PCN has a very strong reputation for openness, innovation, and success To be responsible for the day-to-day communication and engagement with patients and the public via use of social media Develop the PCN social media and websites in conjunction with the PCD Communication and Engagement Officer Act as first point of contact for complaints regarding PCN directly delivered services To supervise the management of clinical services provided at PCN level and identify opportunities for quality improvement and new initiatives initiating bids for resources and service delivery To be responsible for short, medium, and long-term transformation planning Provider oversight of the PCN Professional Support Team workload and day-to-day operational duties and responsibilities including the recruitment and selection process, acting as first point of contact for individual concerns and performance management arrangements where Team members are not directly line managed by the postholder To identify opportunities for digital optimisation and understand the impact within the PCN To be aware of the national digital agenda and how this impacts the PCN in terms of prioritisation, meeting national and contractual targets, benefits to the local population and clinical services To develop the PCN strategic plan in the light of changing circumstances and ensure its alignment with the Doncaster Place Plan and other local and Integrated Care System priorities To manage the implementation of the PCN strategic plan in collaboration with the core member practices, Primary Care Doncaster and system partners in North Locality and beyond To collate, analyse and use population and service data in order to inform PCN decision- making and monitor progress in conjunction with business intelligence support from Primary Care Doncaster and other system partners To manage, develop and expand the PCN Professional Support Team in conjunction with workforce, contracting and HR support from Primary Care Doncaster or the relevant host practice to maximise its effectiveness in achieving the PCNs strategic objectives Job description Job responsibilities To work closely with the practice managers of the core member practices to improve practice resilience and access to excellent care using digital resources and quality improvement techniques To develop good working relationships with the ICB and other IT and Digital teams to identify opportunities for support and development. To engage with communities and system partners in the North Locality and beyond in order to maximise their input into the plans and services of the PCN To communicate the work and plans of the PCN to practices, communities, and system partners to facilitate engagement and ensure that the PCN has a very strong reputation for openness, innovation, and success To be responsible for the day-to-day communication and engagement with patients and the public via use of social media Develop the PCN social media and websites in conjunction with the PCD Communication and Engagement Officer Act as first point of contact for complaints regarding PCN directly delivered services To supervise the management of clinical services provided at PCN level and identify opportunities for quality improvement and new initiatives initiating bids for resources and service delivery To be responsible for short, medium, and long-term transformation planning Provider oversight of the PCN Professional Support Team workload and day-to-day operational duties and responsibilities including the recruitment and selection process, acting as first point of contact for individual concerns and performance management arrangements where Team members are not directly line managed by the postholder To identify opportunities for digital optimisation and understand the impact within the PCN To be aware of the national digital agenda and how this impacts the PCN in terms of prioritisation, meeting national and contractual targets, benefits to the local population and clinical services To develop the PCN strategic plan in the light of changing circumstances and ensure its alignment with the Doncaster Place Plan and other local and Integrated Care System priorities To manage the implementation of the PCN strategic plan in collaboration with the core member practices, Primary Care Doncaster and system partners in North Locality and beyond To collate, analyse and use population and service data in order to inform PCN decision- making and monitor progress in conjunction with business intelligence support from Primary Care Doncaster and other system partners To manage, develop and expand the PCN Professional Support Team in conjunction with workforce, contracting and HR support from Primary Care Doncaster or the relevant host practice to maximise its effectiveness in achieving the PCNs strategic objectives Person Specification Essential Essential oA minimum of 4 years of relevant managerial experience oKnowledge of national and local developments in integrating health and social care oKnowledge of TPP SystmOne and EMIS Web oKnowledge of primary care - general practice, community, or commissioning Desirable oProject management training oEducated to degree level or equivalent oEvidence of continuing professional development relevant to role Experience Essential oSignificant experience in project and change management oExperience of strategic planning oExperience of leading projects and implementing change oExperience of building and nurturing relationships in challenging and multi-stakeholder environments oExperience and understanding of evaluating and measuring the performance of services oExperience in communications and stakeholder management and engagement oA good understanding of the health and social care oExperience of line management Desirable oExperience of working in the public sector in Doncaster oExperience working in/with health & social care oCommunity development experience oExperience of innovation and service improvement techniques oExperience of coaching or mentoring oExperience in Digital Project Management oGood understanding of the Digital agenda within the NHS and Social Care / Care Sector oGood understanding of current NHS policy and the Long Term Plan Skills/Competencies Essential oClear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences oCan demonstrate successful implementation of a project and the outcomes achieved. oCan demonstrate successful implementation of a project and the outcomes achieved. oSkills for communication on complex matters and difficult situations, requiring persuasion and influence. oSkills for nurturing key relationships and maintaining networks. oStrategic thinking - ability to anticipate and understand how small scale local projects fit into the bigger strategic picture oAttention to detail combined with the ability to extract key messages from complex analysis oAbility to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues oCompetent in Microsoft Office Disposition and Attitudes Essential oAble to work on own initiative, organising and prioritising own workload to set deadlines oAbility to adapt and change approach as circumstance dictates oPersistence and ability to keep going in difficult situations and with complex and uncertain pieces of work oUnderstanding of and commitment to equality of opportunity and good working relationships oAn ability to maintain confidentiality and trust o"Can do" attitude, able to maintain positivity in the face of adversity and maintain a healthy work/life balance oGood time keeping and a flexible approach to work Person Specification Essential Essential oA minimum of 4 years of relevant managerial experience oKnowledge of national and local developments in integrating health and social care oKnowledge of TPP SystmOne and EMIS Web oKnowledge of primary care - general practice, community, or commissioning Desirable oProject management training oEducated to degree level or equivalent oEvidence of continuing professional development relevant to role Experience Essential oSignificant experience in project and change management oExperience of strategic planning oExperience of leading projects and implementing change oExperience of building and nurturing relationships in challenging and multi-stakeholder environments oExperience and understanding of evaluating and measuring the performance of services oExperience in communications and stakeholder management and engagement oA good understanding of the health and social care oExperience of line management Desirable oExperience of working in the public sector in Doncaster oExperience working in/with health & social care oCommunity development experience oExperience of innovation and service improvement techniques oExperience of coaching or mentoring oExperience in Digital Project Management oGood understanding of the Digital agenda within the NHS and Social Care / Care Sector oGood understanding of current NHS policy and the Long Term Plan Skills/Competencies Essential oClear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences oCan demonstrate successful implementation of a project and the outcomes achieved. oCan demonstrate successful implementation of a project and the outcomes achieved. oSkills for communication on complex matters and difficult situations, requiring persuasion and influence. oSkills for nurturing key relationships and maintaining networks. oStrategic thinking - ability to anticipate and understand how small scale local projects fit into the bigger strategic picture oAttention to detail combined with the ability to extract key messages from complex analysis oAbility to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues oCompetent in Microsoft Office Disposition and Attitudes Essential oAble to work on own initiative, organising and prioritising own workload to set deadlines oAbility to adapt and change approach as circumstance dictates oPersistence and ability to keep going in difficult situations and with complex and uncertain pieces of work oUnderstanding of and commitment to equality of opportunity and good working relationships oAn ability to maintain confidentiality and trust o"Can do" attitude, able to maintain positivity in the face of adversity and maintain a healthy work/life balance oGood time keeping and a flexible approach to work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Doncaster Ltd Address East PCN White House Farm Medical Centre Doncaster DN3 3AH Employer's website https://www.primarycaredoncaster.co.uk/ (Opens in a new tab)