Job Title: Mortgage Servicing Officer
Location: Bath Hybrid - 2 days in the office and 3 days WFH
Salary: Up to circa £35,000
Hours: Monday to Friday 9am to 5.30pm
Benefits:
Contributory Pension scheme up to 8% employer contribution
27 days holiday plus bank holidays with the option to buy an additional 5 days
A day off for your birthday
Life assurance x4 salary
Healthcare benefits (after qualifying period)
Colleague Forum
Diversity and Wellbeing forum
Support from Mental health first aiders
Refer a friend scheme
Sharing in success - annual bonus scheme based on both the performance of the society and individual performance
Access to discounts
Regular social eventsAbout our Client and the role of Mortgage Servicing Officer
We have a new vacancy for an experienced Mortgage Servicing Specialist to join a growing team with a supportive, collaborative Building Society. You will also take responsibility for the arrears process from initial non-payments, agreeing short term forbearance arrangements, through to litigation when required. You will have an empathetic and decisive approach to arrears management.
Responsibilities for the role of Mortgage Servicing Officer
Oversee daily tasks of the Post Offer team, ensuring timely completion and managing a weekly rota.
Process mortgage completions, liaising with solicitors and customers to meet SLAs.
Manage stage and retention releases within agreed timeframes.
Handle complaints efficiently and...