About The Company: OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be. This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Venues market. Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and is proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles. About The Role: Days of Working: Monday to Sunday Shift Pattern: 17:00am to 23:30pmAs an Event Steward, you will play a crucial role in ensuring the smooth operation of events by managing crowd safety, assisting customers, and monitoring for any signs of distress or conflict. Reporting to the Event Manager, you will be responsible for the health, safety, and comfort of customers during their stay, making sure they have a positive and enjoyable experience. Stewards are the face of our venues, offering customer service to all our visitors. This role is predominately based at Utilita Arena Birmingham (B1 2AA) and BP Pulse Live Arena (B40 1NT), where you will be supporting with shows, concerts and exhibitions. As part of your role, your key responsibilities will include, but are not limited to: Checking tickets to ensure only authorised individuals enter the event Assisting and seating customers, providing directions and information as needed Managing crowd safety and queue management to ensure orderly and safe movement of people Monitoring visitors for signs of distress, conflict, or those in need of medical assistance, and responding appropriately Ensuring the health, safety, and comfort of customers during their stay Communicating effectively with other event staff to ensure seamless coordination Providing excellent customer service and addressing any queries or concerns from attendees Adapting to changing situations and handling high-pressure scenarios with calm and focus The ideal candidate should meet the following criteria: You must have the right to work in the UK Ability to work in a fast-paced environment Customer-focused with excellent interpersonal skills Experience in security and stewarding is desirable Experience in events is desirable Adaptable to change Calm, focused, and positive in high-pressure situations How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.