The Senior Product Manager reports to the Head of IT and leads the new Product division of the IT department.
Responsibilities:
* API
o Implement infrastructure and processes to ensure API can efficiently meet the demands of the business as it expands, maintaining very high responsiveness and availability.
o Develop and manage the API roadmap.
o Coordinate with App, Website and other product owners to ensure alignment of the roadmap with their needs.
o Manage internal and external development resources to deliver the API roadmap on time and budget.
o Closely collaborate with the Operations teams to embed change or processes required to support the functionality & performance of the API.
o Collaborate with the Data Protection and Information Security team to ensure high levels of compliance in API.
o Maintain API documentation to enable parties to integrate it effectively.
o Implement and manage version control on the API.
o When needed, build an internal development team.
* Manage delivery of future bespoke Products delivered by the IT Team
o Work with Doctors, Medical Secretaries, patients and other users to identify opportunities to innovate.
o Scope initial requirements for new product functionality.
o Develop business cases for approval.
o Develop project plans and budgets.
o Manage internal or external developers to deliver required functionality.
o Collaborate with other teams throughout (Operations, Data Protection and Information Security, Guest Experience, Commercial, etc.) to ensure new products are successful.
o Collaborate with stakeholders to prioritise and define product requirements, ensuring they align with business objectives and customer expectations.
o Maintenance & continuous improvement of all bespoke products.
o Implement feedback mechanisms to drive continuous improvement of all bespoke WHP products.
o Partner with the Commercials team to develop go-to-market strategies, product positioning, and effective product messaging.
o Stay up-to-date with industry trends, emerging technologies, and best practices in product management, bringing new ideas and approaches to the team.
* Strategic IT projects
o Manage delivery of major IT projects across WHP, including those outside the bespoke systems arena.
o Project #1 will be to lead the roll-out of a Clinic Letters interface to Seamless Practice Management.
* Seamless Practice Management
o Support the Systems and Training team in maintaining and expanding the Seamless Practice Management interfaces.
o Support the Systems and Interoperability team to expand and improve Seamless Practice Management interfaces.
o Support the Systems and Interoperability team in working with external partners.
* IT Leadership and support. As a senior member of the IT Team, the Product Manager would be expected to support the Head of IT and other members of the IT team, for example:
o Deputising for the Head of IT as required.
o Developing product & project management infrastructure and skills across the team.
o Crisis management.
o Mentoring, advising and training members of the team.
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