Job brief Overview We are seeking a dedicated and detail-oriented Reservation Agent to join our partnership. This role includes building a brand within the hospitality industry. The ideal candidate will play a crucial role in managing customer reservations and ensuring an exceptional experience for their clients. This position requires strong organizational skills, excellent phone etiquette, and the ability to work efficiently in a fast-paced environment. It is vital to be a self-starter, tech savvy individual who shows initiative. Duties - Handle incoming reservation requests via phone, email, and online platforms. - Assist customers with inquiries regarding services, availability, and pricing. - Maintain accurate records of reservations and customer interactions through data entry. - Manage inventory of available services and update systems as necessary. - Provide support for administrative tasks related to booking management. - Utilize sales techniques to promote additional services and upsell where appropriate. - Ensure compliance with company policies and procedures while maintaining a high level of customer satisfaction. Experience The successful candidate will possess the following skills: - Experience in sales is highly preferred. - Prior management skills is highly preferred. - Strong administrative skills with proficiency in Word and data entry. - Excellent phone etiquette and communication skills. - Proven organizational abilities to manage multiple tasks effectively. - A background in technology or marketing is a plus. If you are passionate about providing outstanding service and have the skills necessary to excel as a Reservation Agent, we encourage you to apply for this exciting opportunity. What We Offer: Exclusive Travel Perks: Access agent-only discounts, FAM trips, and special rates for personal travel. Comprehensive Training & Support: Whether you're new to travel or a seasoned pro, we provide full training and ongoing support. Work with Top Travel 200 Suppliers: Partner with industry-leading brands to offer your clients the best travel experiences. Top Brands include: ExpediaTAAP, Disney, Carnival, Royal Caribbean, Virgin Voyages, Marriott, Dreams, Hyatt, Riu, Sandals, etc. What Were Looking For: - A passion for travel and helping others create amazing memories. - Strong communication and customer service skills. - Self-motivated and able to manage tasks independently. - No prior travel experience required if you're eager to learn, well provide all the training you need - A computer and reliable internet connection are required and not provided. Learn More: Ready to start a career that lets you travel while earning a great income? We want to hear from you Check out our Careers Page: https://careers.ibookigo.com/