About the Position
We are seeking an experienced Customer Service Technician to rectify defects reported by purchasers within the Vistry and NHBC warranty periods. This role is based in Cheltenham, with opportunities to work at sites across the region.
Job Summary
As a Customer Service Technician, you will be responsible for ensuring a smooth customer journey by resolving issues efficiently and effectively.
Key Responsibilities:
* Rectify defects reported by purchasers within the warranty periods
* Continuously improve the customer experience through effective issue resolution
Requirements
To succeed in this role, you will need:
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
Benefits
This role offers a competitive salary, reflecting the importance of delivering exceptional customer service in our industry. The estimated salary for this position is £35,000 - £45,000 per annum, depending on experience.
What's In It For You?
By joining our team, you will have the opportunity to make a real difference in our customers' lives, while also developing your skills and career prospects within a dynamic and supportive environment.