Reporting into the Service Desk Manager you will be responsible for providing internal support to users within the business. This employer has a fantastic track record of retaining & developing their staff with many senior roles held by candidates that joined in an entry-level capacity. With a friendly & casual way of doing business & clear training & development plans, this is a great role for someone seeking to take their career to the next level. What we are looking for: Previous experience of working within an IT Service Desk environment (ideally 2 years or more) Strong working knowledge of Windows 10, O365, AD etc Excellent communication skills to raise tickets effectively Ability to troubleshoot hardware & software issues remotely What's in it for you? This role offers a generous salary, exceptional training plans, plus the chance to work with a vairety of modern technologies.