Customer Service Manager
HQ –Leeds
Salary: £40k - £45k DOE
Job brief
We are looking for a detailed Customer Service manager who can provide ongoing support to clients and network with them. The candidate should be able to contribute to building relationships resulting in retention. You will need to understand the product and help with onboarding. Increase and retain business’ revenue potentials and minimize churn rates.
A Customer Service Manager’s responsibilities include supporting customers, building close relationships. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Responsibilities:
* You will be the primary point of contact for customers, offering guidance, assistance, and troubleshooting support to ensure a positive user experience.
* Onboard new customers onto the platform, providing comprehensive training and support to help them maximize the benefits of our service.
* Establish clear client retention goals
* Process milestones for the clients and employees to work toward
* Assist customers with setting up and navigating programs or software
* Promote the value of the product
* Promote value through customer service
* Review customer complaints and concerns and seek ...