RM plc Abingdon-On-Thames, England, United Kingdom
User Researcher
Would you like to help enrich the lives of learners around the world?
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.
RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).
We are looking for a seasoned User Researcher to join our growing UX and Service Design team. In this role, you'll be instrumental in establishing a cross-platform user research initiative that spans all UX and CX segments, working closely with our lead designer.
As a User Researcher, you will play a crucial role in understanding user behaviour and needs to inform the design and development of user-centred products, services, and experiences. Your ability to be flexible, resourceful, and creative in your approach will be essential in navigating the digital assessment landscape and our matrixed environment.
You will be responsible for meeting the user research needs across our Assessment portfolio. This means you'll be working upstream in strategy, helping to identify new opportunities and validate product concepts before significant resources are invested. At the same time, you'll be deeply involved in the product development process, working with design and engineering teams to enhance user experiences.
Main Responsibilities
1. Develop and lead assessment research strategy: Create and implement a research plan that aligns with our cross-platform vision and focuses on measuring and improving user outcomes.
2. Conduct comprehensive user research: Employ a mix of qualitative and quantitative methods (e.g. data analysis of software usage, user interviews, contextual inquiries, usability testing of assessment tools) to gain deep insights into users and the effectiveness of various assessment types within a digital context.
3. Analyse and synthesise insights: Transform complex assessment and user data into clear, actionable insights. Present findings to cross-functional teams to underpin evidence-based decision making.
4. Champion data-driven design: Ensure all assessment development is grounded in psychometrics and measurement science.
5. Collaborate cross-functionally: Partner with internal and external business areas to share insights and inform product design.
6. Contribute to portfolio expansion: Conduct exploratory research to guide the development of new digital assessment types and solutions.
7. Stay ahead of industry and research trends: Continuously monitor developments in educational measurement, assessment technology, and emerging research methodologies.
8. Actively contribute to internal design capability: Coach others on research best practices and help them improve their own research skills.
Experience
You have proven experience working as a UX designer or product designer within cross-functional teams, taking a user-centric approach to design and collaborating effectively.
Technical excellence
* Expert knowledge and proven skills with a broad methodological toolkit, ideally including interviews, usability testing, field studies, diary studies, surveys, and quantitative analysis.
* Extensive experience leading user research initiatives for digital and non-digital products and services.
* Familiarity with design thinking principles and user-centred design processes.
* Experience with UX research tools and software (e.g., UserTesting, Qualtrics, Optimal Workshop).
* Strong visual communication skills, including the ability to create compelling artifacts to present research findings.
* Demonstrated ability to influence product strategy and decision-making through research findings.
Ownership of design
* Comfortable leading on research activities across a range of different projects.
* Proven experience adapting research approach to different project contexts.
* Able to communicate the rationale, value, and next steps of user research.
Collaborative, strategic approach
* Proactively engage with internal stakeholders, teams and customers.
* Demonstrated ability to gather support for and lead cross-functional projects independently.
This Is The Role For You If
* You know the difference between generative and evaluative research and tailor your research strategy accordingly.
* You can analyse and synthesise complex research findings into actionable insights.
* You can influence product strategy and decision-making with data-driven storytelling.
* You are a self-starter who likes to take ownership of user research initiatives.
What’s in it for you?
At RM we have My Work Blend @RM which provides office-based colleagues with multi-location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive environment for all. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.
Unfortunately, we are unable to offer visa sponsorship for this role.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Design, and Information Technology
Industries
IT Services and IT Consulting and Education
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