SMART Scaffolder Product Owner and Sales Lead at CADS Ltd
Customer Success Specialist – SMART Scaffolder
Location: Broadstone (Hybrid working available)
About Us
SMART Scaffolder, part of CADS Software, has been driving innovation in the construction industry for 50 years and is the leading provider of scaffolding software solutions. For over 20 years, our software has helped scaffolding businesses improve efficiency, enhance safety, and maximize profits.
As our customer base grows, we’re looking for an industry-savvy professional to join our team as a Customer Success Specialist. If you have experience as a scaffolding estimator, contracts manager, supervisor or business administrator and are keen to help businesses get the most from cutting-edge software, this could be the perfect role for you!
Why This Role is a Great Fit for You
Use your scaffolding knowledge to support and advise companies adopting SMART Scaffolder.
No software experience needed—we’ll provide full training.
Be a trusted advisor helping scaffolders work smarter and win more business.
Hybrid working with office and home-based flexibility.
What You’ll Be Doing
Helping Scaffolders Get Started with SMART Scaffolder
1. Guiding new customers through setup and onboarding.
2. Running training sessions (online or in-person) to ensure they understand key features.
3. Advising on how the software can fit into existing scaffolding workflows.
4. Acting as a main point of contact for customers after they purchase the software.
5. Checking in regularly to make sure they are getting value from SMART Scaffolder.
6. Identifying potential challenges and helping customers overcome them.
Helping Customers Get More from the Software
1. Highlighting additional features and tools that could benefit their business.
2. Working with the sales team to suggest upgrades or additional services.
3. Gathering customer feedback to help improve the software.
Who We’re Looking For
Scaffolding Industry Experience – Ideal for estimators, contracts managers, supervisors, or similar roles who understand the challenges scaffolders face.
Great Communication Skills – Comfortable talking to customers, explaining new tools, and building strong working relationships.
Problem-Solver Mindset – Able to listen to a company’s needs and suggest ways SMART Scaffolder can help.
IT Confidence – If you’ve used any estimating or management software before, that’s a bonus (but we’ll provide full training).
UK Driving Licence – There will be travel involved to visit customers and attend events.
Why Join SMART Scaffolder?
Step into a new career while using your scaffolding expertise
Be part of a market-leading, innovative software company
Enjoy hybrid working (mix of office & home-based work)
Competitive salary & room to grow within the company
How to Apply
Send your CV and a short cover letter to Jonathan.Threadgold@Cads.co.uk
If you’re ready for a new challenge where your scaffolding experience will make a real difference, we’d love to hear from you!
Seniority level: Entry level
Employment type: Full-time
Industries: Software Development
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