We are looking for an experienced Call Centre Manager to lead our client's call centre operations and deliver exceptional customer experiences while driving business success.
Responsibilities:
* Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
* Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
* Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
* Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
* Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
* Maintain a professional, friendly, and brand-aligned environment within the call centre.
* Provide insights and feedback on customer trends during daily management meetings.
* Liaise with internal departments to ensure seamless communication and collaboration across the business.
Requirements:
* Proven experience in a Call Centre Management or similar leadership role.
* Strong track record of driving sales and customer satisfaction.
* Exceptional leadership, coaching, and motivational skills.
* Strong organisational and time management abilities.
* Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
* FCA accreditation (or willingness to obtain).
* A proactive, professional, and customer-focused mindset.
Benefits:
* Tesla Company Car.
* £50k base salary and performance-based bonus (75k OTE).
* Opportunity to work with one of the UK's fastest-growing car supermarkets.
* Supportive and energetic team environment.
* Career development and progression opportunities.
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