We are currently looking for a Corporate Concierge to join our fab Operations team on a full or part-time basis.
As the Aiimi Corporate Concierge, you will be working in a team of 3 and responsible for the day-to-day running of the Aiimi HQ in Milton Keynes! Your role will see you be the first point of contact for our guests and clients, making them feel welcome as they arrive and comfortable during their time in the office. Your responsibilities will include guiding visitors to their meetings, answering their questions, anticipating their business needs, and facilitating solutions.
You will be based at Aiimi HQ in Milton Keynes. Flexibility regarding start and finish times will be necessary to accommodate event bookings, though you will always receive ample notice.
This role will see you coordinate/manage the following areas:
Office management
* Maintain the office environment ensuring that all spaces are kept clean and tidy for a safe working environment.
* Create and maintain an inventory log for the stationary cupboard, kitchen supplies and so on, ensuring that stationery and fridges are kept stocked.
* Support internal and external events by arranging catering, booking locations and generally facilitating the event.
* Manage the parking spaces for team members and guests, creating a booking system and ensuring that this is effectively used.
* Collect and distribute any post received and assist in posting items externally or arranging couriers when required.
* Liaise with building management and facilities as needed, attending monthly meetings on behalf of Aiimi and managing the cleaning company to ensure we get a great service.
* Undertake relevant training to become the Health & Safety Officer for Aiimi, including first aid training, fire marshal etc.
* Keep a log of those who have completed any office-based training, when these are due to be renewed and arrange the training sessions.
Office administrative duties
* Assist in diary management and room booking as needed, ensuring that peoples time is used efficiently especially when travel is involved.
* Support team members who are required to travel by researching their travel options and booking this as appropriate.
* Assist the directing team with their expenses on a fortnightly basis.
* Support the operations team on ad hoc tasks as needed.
Guest and Employee Relations
* Manage the Reception area, greeting guests and clients as they arrive and ensuring they get to their meetings as required.
* Offer guests refreshments and ensure they know where the facilities are.
* Support new team members by ensuring they have a pass for their first day and giving them a tour of the office.
Requirements
You will need to:
* Have a proactive approach,
* Excellent organisation skills and able to prioritise your workload in an ever-changing working environment.
* You will need to be flexible in your approach so that you can go from welcoming guests to attending a facilities meeting to ordering the weekly office shop.
* Have strong attention to detail.
* Have experience with Microsoft Office suite, including Word, Excel and Outlook.
* A background or degree in hospitality and or corporate concierge would be ideal for this role.
Benefits
* Up to 10% of basic salary in flexible benefits (to include death in service and critical illness cover as standard plus private healthcare, dental, pension etc.)
* 25 Days holiday (excluding bank holidays) – increasing by a day every 2 years
* Promote training and personal development
* Bi-annual company retreats