Primary Details Time Type: Full time Worker Type: Employee Technical Claims Auditor Leeds/Chelmsford – Hybrid The opportunity: This is a great opportunity to join our dynamic team as a Technical Claims Auditor, where you'll play a crucial role in ensuring the integrity and efficiency of our claims process. In this role, you'll conduct comprehensive audits on a diverse range of claims, including complex cases, across multiple lines of business such as Motor, Property, Marine, Financial Lines, and EL&PL, spanning the UK, Europe, US and Ireland. You'll support the implementation of our claims audit strategy, utilize cutting-edge audit tools, and deliver insightful reports to key stakeholders. Your ability to monitor and respond to feedback, demonstrate exceptional customer service, and make sound recommendations will be key to building confidence in our audit process. At QBE, we strike the perfect balance—not too big, not too small—giving you the opportunity to make a real contribution. With hybrid working arrangements, excellent benefits, and a supportive environment, we are committed to helping you succeed and grow. Your new role: Conduct both internal and external audits on various claims, including claims of a complex nature, across multiple lines of business including Motor, Property, Marine, Financial Lines and EL&PL, across the UK, Europe, US and Ireland. Support the implementation of the claims audit strategy and achievement of the audit plan. Comply with all relevant policies and procedures. Utilise audit tools to create reports and deliver these to key stakeholders. Monitor and respond to feedback during audits to ensure confidence in the audit process and provide timely and accurate feedback with audit findings. Demonstrate a customer service approach to professionally address issues and make relevant, commercial, and sound recommendations. Ensure on-going compliance with audit requirements and preservation of actual and perceived independence. Draft, prepare and submit audit findings that can be included in the final audit report. Keep up with industry and regulatory developments and apply this knowledge. About you Experience in auditing claims files is preferred but required A background in technical claims handling and an understanding of the claims process Familiarity with various lines of business within the insurance sector is a plus Ability to manage time effectively whilst having strong planning and organisational capabilities Keen eye for detail and accuracy Good written and verbal communication skills Proficient in building and maintaining relationships with strong influencing skills Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( https://qbeeurope.com/careers/flex-qbe/ ). With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. To find out more about why you should work for QBE, visit our careers website. At My Best - QBE Benefits You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance – we fund fully comprehensive private medical cover for you and all the family. Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. To find out more visit our Reward Page QBE Awards Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year Working Dads Employer Awards 2023 Winner: Parental Policies Award Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee You can view all our awards here Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page Accessibility Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware. ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. We believe this is our moment – what if it was yours too? APPLY NOW and let’s make it happen Skills: Claims Administration, Claims Resolution, Critical Thinking, Customer Service, Customer Value Management, Decision Making, Detail-Oriented, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Project Delivery, Risk Management, Stakeholder Management, Standards Compliance How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.