Customer Administrator
£27,000
Tonbridge
Key Duties:
Input customer sales orders
Receive and process customer inquiries, quotations, claims, returns, etc.
Keep customers updated on order status
Send samples to customers as required
Liaise with warehouse team regarding customer orders
Obtain competitive freight quotes and make related inquiries
Book deliveries or arrange collections for shipments when necessary
Complete relevant paperwork for customer customs declarations, if required
Process customer invoicingOther Duties & Responsibilities:
Provide cover and assistance to colleagues in the Customer Service Team
Perform tasks requested by management that are within your skill set
Contribute to improving team efficiency and effectiveness
Respond to customer requests and queries within a reasonable time frame
Report key issues to the Customer Service Manager as needed
The Ideal Candidate
Strong administrative skills
High attention to detail
Ability to manage workload and prioritise tasks
Previous customer service experience
IT/data input experience
Export experience (advantageous)If you are interested in applying the role of Customer Administrator, apply now!
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