An experienced Senior IT Technician is needed to join our team at Levett Consultancy on a full-time permanent basis.
We are excited to be recruiting for a Senior IT Technician, providing 2nd line technical support for our UK customer base, working from our Ongar (near Chelmsford) and Ipswich offices. This role offers an opportunity to deepen your expertise in Google and Microsoft technologies within a challenging and rewarding environment.
About Us: Levett Consultancy is a dynamic SME specialising in driving digital transformation through cloud technology. As Microsoft and Google Partners, we deliver exceptional IT solutions, fostering long-term partnerships and empowering organisations. Our collaborative and innovative culture is guided by our core principle: "Keeping Technology Simple.
Our offices in Ongar and Ipswich provide professional working environments where you'll collaborate with our talented team while building strong relationships with our clients.
This is an excellent opportunity to progress your career with a well-established company!
Ideal Candidate Profile: We seek a proactive, communicative individual with diverse technical skills and a passion for exceeding customer expectations. The position is ideally suited to a 1st line technician wanting to progress their IT career.
Essential Experience, Skills, and Knowledge:
Minimum 3 years of 1st/2nd line support experience with strong troubleshooting abilities
Proficiency with ITIL service desks for effective ticket management
Strong experience with Windows Server including Active Directory, Group Policy, DNS, and DHCP
Experience supporting various client devices including Windows, Apple, and ChromeOS
Solid understanding of LAN, WAN, and Wi-Fi environments
Ability to efficiently troubleshoot and resolve software and hardware issues
Experience managing Google Workspace and Microsoft 365 environments
Experience configuring and installing network printers and other hardware
Experience in an education setting is desirable but not essential
Personal Qualities:
Team player with a customer-centric approach
Strong problem-solving and communication skills
Organised, adaptable, and goal-oriented
Eagerness for continuous learning
Desirable Qualifications (Minimum Two):
CompTIA A+
CompTIA Network+
Google Workspace Administrator
Google Workspace Deployment Specialist
Microsoft Certified Expert/Associate
CCNP Routing & Switching
Sophos Certified Engineer
Benefits:
Competitive salary between £25,000 - £27,000 per annum
Comprehensive company-funded training tailored to your development
35-hour working week
Company pension scheme
Health care benefits
Professional development opportunities
Collaborative and innovative working culture
Opportunity to work with leading cloud technologies
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous experience or job titles, including; IT Support Technician, Systems Administrator, IT Support Engineer, Technical Support Specialist, Network Technician, Desktop Support Engineer, IT Helpdesk Technician, Cloud Support Engineer will also be considered