* 3 -4 month temp role
* Weekly pay & immediate start
About Our Client
Our client is a medium-sized organisation within the not for profit industry, based in Burnley. They are well-respected within their sector and pride themselves on their commitment to delivering an exceptional customer service experience.
Job Description
Key Responsibilities:
* Log, track, and categorise complaints across multiple channels.
* Investigate formal complaints, liaising with internal teams and external partners.
* Draft clear, empathetic communications, including formal outcome letters.
* Ensure compliance with regulations
* Analyse complaint trends to drive service improvements.
* Provide reports about complaints performance and learning.
* Maintain accurate records and ensure data is up to date.
* Facilitate regular meetings with customer scrutiny groups to review service performance.
* Encourage tenant participation in service evaluations and decision-making.
* Gather customer feedback, ensuring their views influence improvements.
* Advocate for the customer voice
The Successful Applicant
A successful Temporary Complaints Officer should have:
* A strong background in customer service complaint handling is essential.
* Excellent communication skills, both written and verbal.
* Experience of using Alternative Dispute Resolution.
* Experience with regulatory bodies.
* A customer-focused approach and a passion for delivering high-quality service.
* Strong problem-solving abilities and an ability to think on their feet.
What's on Offer
In return, our client can offer:
* Competitive salary & weekly pay.
* The opportunity to make a real difference within a respected not for profit organisation.
* A supportive and collaborative team environment.
* Immediate start.
* 3 - 6 month role with the possibility of being extended or going perm.
* A location in the heart of Burnley, with easy access to public transport.
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