EMaC is a great place to build a career. We’re fresh in our thinking and we look to do things differently. We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We have an exciting opportunity to join our team as a Learning and Development Manager. Job Purpose As an EMaC Customer Service Advisor, your responsibilities will include handling inbound calls from customers and dealerships about their Service Plans. Additionally, you will assist with general administrative tasks and contribute to providing exceptional service to our extensive customer base of over 2 million customers. Job summary Handle inbound calls from customers with queries about their vehicle service plans. Provide guidance on quotations, plan sales, and system navigation to motor dealerships. Manage Direct Debit enquiries, print customer documents, and maintain customer accounts, ensuring efficient resolution of queries. Communicate and effectively handle customer and dealer queries received via telephone, email, and post. Provide necessary communication and responses to confirm outcomes and actions taken. Work independently and adhere to company SLA’s. Plan your workload effectively to ensure a structured working day and achieve all given objectives. Complete daily reports for Senior Advisors and Supervisors. Meet and exceed team and individual targets on a daily basis. What skills you will need: Adaptability to change in a fast-paced environment. Strong organisational skills and a passion for providing excellent service. Enjoyment of variety and eagerness to learn new skills. Keen attention to detail. Good general computer skills and proficiency in MS Office. Enthusiasm for making customers happy by delivering outstanding experiences. Full training in systems and processes will be provided, but previous experience with business systems or the automotive/service plan market is advantageous. What you’ll receive in return: A flexible hybrid approach to the working week. 25 days holiday increasing to a maximum of 32 days with service (plus bank holidays). Employee benefits scheme, including opportunity to purchase up to 3 days holiday, health cash plan, dental cover, travel insurance and life insurance. Employee Recognition Awards. Long Service Award Scheme. Job Type Full time – 37.5 hours per week. Salary £23,260 with the opportunity to earn £1,200 per annum in target related commission Please be advised that this role will be subject to a Financial Records check and a Basic DBS