Main area: Ward Clerks Pool Grade NHS AfC: Band 2
Contract: Fixed term: 9 months (Potentially end in November 2025. Secondment opportunities are available to internal candidates)
Hours: Full time - 37.5 hours per week (Monday - Friday 08:00 - 16:00)
Job ref: 361-6923113
Site: Lister Hospital
Town: Stevenage
Salary: £23,615 per annum
Salary period: Yearly
Closing: 29/01/2025 23:59
Interview date: 07/02/2025
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
An exciting opportunity has arisen for an enthusiastic, reliable and committed individual to join our busy Team as a Ward Clerk as part of the Ward Clerk Pool structure.
You will be expected to carry out various clerking, some data entry and reception duties. Duties also include filing of hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries.
You will need to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and Ifit this would be very much desirable although full training will be provided to successful candidates on induction.
This role is for a 9 month fixed term contract with the working pattern of Monday to Friday 8 am to 4pm - to include a proportion of bank holidays.
Main duties of the job
You will be responsible for data entry of confidential information onto the computerised database. The data entry needs to be accurate so attention to detail is essential.
You will also be responsible for the provision of a high-quality reception service by meeting and greeting visitors to the ward.
You will support the general running of the ward by being involved in general organisational and administrative activities.
To ensure that medical records are requested on Trust Health recs database readily available for patients being admitted to the ward.
To update and maintain accurate complete patient data on the computer-based system (Lorenzo/Nervecentre) and medical records database (IFIT).
To enter and retrieve data from all current Trust computer systems in place (EPR, Lorenzo/Nervecentre) to acceptable data quality standards.
Person specification
Qualifications/Training
* Basic general education
* Word processing and computer literacy skills
Previous Experience
* Clear and polite telephone and verbal communications
* Ability to work closely with all grades of staff
* Dealing with enquiries
* Adaptability, ability to prioritise work, especially under pressure
* Operation of equipment i.e. photocopier
* Previous employment in the NHS within a hospital environment
* Dealing with patients/GPs
* Experience of patient administration systems
Skills
* Motivation and initiative to work alone, and within a team
* Accuracy in relaying messages, either verbally or in writing
* Politeness, approachable with all patients, staff and visitors
* Flexible/adaptable
* Confidentiality
* Ability to cope in stressful situations
Knowledge
* Knowledge of health and safety issues
* Clerical procedures/ordering supplies
* Dealing with public
* Ability to work effectively in a team
* Previous knowledge of medical terminology
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Luci Buntain
Job title: Deputy Inpatient Clinical Administration Manager
Email address: luci.buntain@nhs.net
Telephone number: 07585992500
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